Pearla Quinonez

• Contributed to successful quality control initiatives and implemented new strategies to improve employee performance.

• Resolved a wide variety of conflicts between team members professionally, equitably and efficiently.

• Monitored progress on projects and adjusted timelines as needed.

• Reviewed staff electronic and paper documentation for quality, timeliness and consistency.

• Created and distributed monthly and annual reports to management regarding team performance.

• Delivered fast and friendly service to handle inquiries and service complaints.

• Collaborated with colleagues and co-workers to deliver exceptional customer experience.

• Anticipated consumer needs and resolved problems to keep customers happy.

• Provided accurate information about products and services to customers.

• Maintained a high level of knowledge regarding current promotions, discounts, or special offers available.

• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

• Coached team members in techniques necessary to complete job tasks.

• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

• Worked myriad stations to provide optimal coverage and meet production goals.

• Fomented positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.

• Managed schedules, accepted time off requests and found coverage for short shifts.

• Assisted in recruitment to build multiple teams of top performers.

• Instructed new crew members standard operating procedures and in maintaining requisite standards.

• Assisted front-of-house team members promptly resolve customer complaints.

• Maximized profitability by optimizing employee workflows and identifying areas of improvement in food waste.

• Controlled infection and contamination risk factors with consistent and diligent enforcement of cleaning and sanitation procedures.

• Demonstrated leadership, exemplary customer service and friendly, professional demeanor.

• Sought to improve business operations continuously through team training, customer engagement and marketing strategy.

• Conversed with guests informally to obtain feedback on overall customer satisfaction.

• Organized daily assignments for crew members, ensuring efficient use of time and resources.

• Trained all team members on key roles to maintain flexibility.

• Mentored junior crew members, fostering a supportive work environment and promoting professional growth.

• Ensured compliance with industry regulations through diligent record keeping and adherence to established protocols.