Ian Hoffman
Fresno,CA
Summary
Versatile hospitality professional specializing in exceptional customer engagement and beverage service. Combines extensive knowledge of menu offerings with a commitment to timely and effective service delivery. Adept at fostering teamwork and utilizing technology to enhance operational productivity and guest satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Server
The PM Lounge
Fresno, CA
10.2025 - Current
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Provided exceptional service to guests in a high-paced lounge environment.
- Assisted with food and beverage service, ensuring timely delivery to tables.
- Collaborated with kitchen staff to fulfill customer orders accurately.
- Engaged with customers, addressing inquiries and enhancing dining experience.
Server/Bartender
Namikaze
Fresno, CA
01.2019 - Current
- Sushi knowledge!
- Played critical role in founding restaurant's bar team.
- Facilitated efficient sushi culinary experiences.
Server
Annesso Pizzeria
Fresno, CA
01.2021 - 07.2023
- Italian wine and cordial knowledge
- Guest satisfaction
- Quality Assurance
- Providing the fine dining experience with great speed of service while exceeding guest expectations
Server/keyholder
Vino Grille and Spirits
Fresno, CA
01.2019 - 01.2021
- Knowledgable wine service
- Food pairing
- Wine club relations
- Prompt casual fine dining service
Area Operations Manager
DAVE & BUSTER'S
Fresno, CA
01.2015 - 12.2019
- Exceeding guest expectations
- Prompt and knowledgable service while providing a great dining and arcade experience!
- Oversaw daily operations to ensure compliance with safety and quality standards.
- Managed team scheduling to optimize labor efficiency and service levels.
- Implemented training programs to enhance staff performance and customer service skills.
- Coordinated inventory management processes to maintain stock levels and reduce waste.
- Developed operational strategies to streamline workflows and improve productivity.
- Facilitated communication between departments to ensure alignment on operational goals.
- Analyzed performance metrics to identify areas for improvement in processes.
Barista
Starbucks
Fresno, CA
05.2015 - 08.2017
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Bird Trainer
Wing Wonders Bird Show
Fresno
01.2010 - 01.2013
- Bird wrangling
- Daily nutrition and weighing practices
- Animal enrichment
- Guest engagement
Education
A.A -
Fresno City College
01.2025
Diploma -
Hoover High School
Fresno, CASkills
- Exceptional customer service
- Operations strategy
- Team management
- Compliance oversight
- Staffing oversight
- Customer relationship management
- Staff training and development
Certification
- ServSafe
- Yoga 200 YT
References
References upon request
Timeline
Front Server
The PM Lounge
10.2025 - Current
Server
Annesso Pizzeria
01.2021 - 07.2023
Server/Bartender
Namikaze
01.2019 - Current
Server/keyholder
Vino Grille and Spirits
01.2019 - 01.2021
Barista
Starbucks
05.2015 - 08.2017
Area Operations Manager
DAVE & BUSTER'S
01.2015 - 12.2019
Bird Trainer
Wing Wonders Bird Show
01.2010 - 01.2013
A.A -
Fresno City College
Diploma -
Hoover High School