Ian Johnston
Cedar Rapids,IA
Summary
Dynamic co-owner with a proven track record in customer relationship management, enhancing satisfaction through effective problem resolution and team leadership.
Overview
3
3
years of professional experience
Work History
Co-Owner
Tribute Kicks,LLC
Coralville, Iowa
07.2023 - Current
- Managed daily operations to deliver efficient service and enhance customer satisfaction.
- Trained staff on operational procedures and service standards, improving performance and service quality.
- Implemented marketing strategies to drive business growth and increase brand visibility.
- Handled financial transactions while maintaining accurate records for accountability.
- Coordinated scheduling to optimize staff availability and coverage during peak hours.
- Resolved customer complaints promptly, fostering a positive business reputation.
- Established long-term customer relationships through exceptional service and engagement skills.
Education
BBA - Finance
University of South Dakota
Vermillion, SD05-2023
Skills
- Customer relationship management
- Marketing strategies
- Customer engagement
- Inventory management
- Project planning
- Task prioritization
- Team leadership
- Problem resolution
- Attention to detail
- Time management
- Calm under pressure
- Positive attitude
- Communication skills
- Social perceptiveness
Accomplishments
AJGA Jerry Coleman Sportsmanship Award, 2018
Timeline
Co-Owner
Tribute Kicks,LLC
07.2023 - Current
BBA - Finance
University of South Dakota