Ian Jones
Broadview Heights,OH
Summary
Field Service Technician with growing experience at Crown Lift Trucks, continuing to show improvement in troubleshooting and repair of lift equipment systems. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in advanced diagnostics and committed to training junior technicians, ensuring high standards of safety and service excellence.
Overview
6
6
years of professional experience
Work History
Field Service Technician
Crown Lift Trucks
Stow, OH
03.2022 - Current
- Diagnose electrical/mechanical/hydraulic vehicle issues including using advanced diagnostic tools and equipment.
- Perform routine maintenance services, including oil changes and tire rotations.
- Conduct comprehensive inspections to ensure safety of customer while operating.
- Assist in training junior technicians on repair techniques and best practices.
Automotive Technician
Bedford Auto Care
Bedford, OH
09.2019 - 03.2022
- Diagnosed electrical/mechanical/hydraulic vehicle issues including using advanced diagnostic tools and equipment.
- Performed routine maintenance services, including oil changes and tire rotations.
- Conducted comprehensive inspections to ensure safety of customer while operating.
- Assisted in training junior technicians on repair techniques and best practices.
Education
Associate of Applied Science - Automotive Technology
Ohio Technical College
Cleveland, OH03.2022
High School Diploma -
Bedford High School
Bedford, OH06.2020
Skills
- Troubleshooting and repair
- Customer service
- Teamwork and coordination
- Mechanical aptitude
- Inventory management
- Time management
- Organization
Accomplishments
- Hand picked to be apart of first ever serviceability training session for Crown Lift Trucks
- No work related injuries/write-ups during tenure at Crown Lift Trucks
- Went through leadership-by-design training
Timeline
Field Service Technician
Crown Lift Trucks
03.2022 - Current
Automotive Technician
Bedford Auto Care
09.2019 - 03.2022
Associate of Applied Science - Automotive Technology
Ohio Technical College
High School Diploma -
Bedford High School