Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Ian Kantorowski

Belmont,MI

Summary

Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.

Overview

10
10
years of professional experience

Work History

Owner

Ianspokestop
Belmont, MI
12.2023 - Current
  • Analyzed industry trends to develop competitive strategies.
  • Oversaw budgeting and financial management.
  • Managed daily operations of business, including hiring and training staff.
  • Created marketing campaigns to attract new customers.
  • Organized events such as trade shows and conferences.
  • Identified new opportunities for growth, expansion, and diversification.
  • Researched potential partners in order to expand services offered.
  • Developed strategic plans to increase profitability and efficiency.

Cruise Director

CJC Cruises
Detroit, MI
04.2022 - 12.2023
  • Developed relationships with vendors at each port of call to provide additional services or activities for passengers during their stay.
  • Supervised staff of entertainers to ensure high quality performances and customer satisfaction.
  • Resolved conflicts between passengers in a professional manner when necessary.
  • Coordinated with other departments to plan events that meet the needs of passengers.
  • Managed budgeting for cruise events, ensuring costs stayed within allocated amounts.
  • Organized special programs like theme parties, trivia nights, karaoke contests or art classes for guests' enjoyment.
  • Assisted passengers with any concerns or complaints they had while on board the vessel.
  • Provided information regarding destinations, attractions, local culture and sightseeing opportunities to passengers.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Oversaw workforce schedules and allocated resources in order to achieve project goals.

General Manager

Jimmy Johns
Rockford, MI
02.2014 - 04.2020
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Developed marketing strategies designed to increase brand awareness within target markets.

Education

High School Diploma -

Northview
Grand Rapids, MI
05-2005

Skills

  • Business Management
  • Regulatory Compliance
  • Administrative Oversight
  • Marketing tactics
  • Labor Relations
  • Operations Management
  • Staff hiring
  • Sales Leadership
  • Sales oversight
  • Customer Relations
  • Hiring and staffing
  • Profit and loss analysis
  • Sales management
  • Staff Management
  • Financial Planning
  • Marketing

Accomplishments

  • General Manager of the Year

Languages

Spanish
Limited

Timeline

Owner

Ianspokestop
12.2023 - Current

Cruise Director

CJC Cruises
04.2022 - 12.2023

General Manager

Jimmy Johns
02.2014 - 04.2020

High School Diploma -

Northview

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Ian Kantorowski