Ian Mac

• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Solved customer challenges by offering relevant products and services.
• Engaged with customers to effectively build rapport and lasting relationships.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Built customer loyalty and retention by delivering excellent shopping experiences.

• Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
• Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
• Checked and tested foods to verify quality and temperature.
• Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.

• Oversaw daily operations, maintenance and administration of various properties.
• Prioritized and delegated tasks for efficient completion within team environment.
• Evaluated performance of team members and provided consistent coaching to improve skills.
• Handled responsibilities successfully in manager's absence.
• Delegated daily tasks to team members to optimize group productivity.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Directed and led employees, supervising activities to drive productivity and efficiency.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Completed inventory audits to identify losses and project demand.
• Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
• Delegated tasks to team members based upon skill level and to achieve organizational goals.

Was %100 knowledgeable on all stations in the HOH including exact recipes to the weight

Would often run the entire HOH solo

• Assisted upper management with daily operations to meet standards of service and quality.
• Collaborated with team members to improve performance and implement training updates.
• Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
• Coordinated shift workers for inventory receiving, auditing and restocking.
• Assessed operations and adjusted scheduling to maximize productivity.
• Evaluated and performed equipment maintenance to support operational goals.
• Supervised and led employees to maintain productivity and customer service levels.

• Cross-trained employees to do other jobs within business, increasing job skills and productivity.
• Identified and communicated to management regarding areas needing additional training.
• Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.
• Evaluated and communicated trainee participation and performance in reports to management.

• Operated fryers and grills according to instructions to maintain safety and food quality.
• Kept stations stocked and ready for use to maximize productivity.
• Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
• Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
• Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
• Set up and performed initial prep work for soups, sauces and salads.
• Retained consistent quality and high accuracy when preparing identical dishes every day.
• Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
• Assisted in preparation of menu items ranging from burgers to sandwiches.
• Adhered to portion controls and presentation specifications.
• Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
• Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
• Cooked multiple orders simultaneously during busy periods.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Reviewed pet records from daily visits and appointments, entering important data into system.
• Prepared food to meet needs of animals under care with appropriate meals.
• Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
• Followed precise feeding instructions and schedules for animals under care.
• Assessed animals for injury and illness.
• Cleaned and sanitized equipment and surfaces to protect animal and staff health.
• Scheduled grooming and veterinary appointments for animals.
• Administered medications to animals.
• Fed and watered animals in care, following special diets and regular medication administration schedules.

• Developed long-term relationships with clients and bonded with animals through regular contact.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Maintained clean and orderly play yards, kennels and cages.
• Socialized animals to prepare for adoption.
• Taught animals sit, stay and other basic commands.
• Walked and exercised dogs during owner absences.
• Delivered excellent service to pet owners to drive repeat business.

• Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
• Delegated tasks to employees and monitored activities and task completion.
• Supervised and led employees to maintain productivity and customer service levels.
• Upheld company standards and compliance requirements for operations.
• Complied with company safety procedures, policies and regulations to promote safe working environment.
• Positioned skilled staff in key areas throughout shift to optimize department productivity.
• Checked orders for quality and completeness.
• Coached team members to increase productivity and reduce workplace accidents.
• Directed employees through daily routines.

• Collected payments and provided accurate change.
• Helped customers find specific products, answered questions and offered product advice.
• Worked closely with front-end staff to assist customers.
• Processed sales transactions to prevent long customer wait times.
• Trained new team members in cash register operation, stock procedures and customer services.
• Learned roles of other departments to provide coverage and keep store operational.