Ian McBride
North Fort Myers,FL
Summary
Dynamic and dedicated professional with extensive experience in guest relations and hotel operations at Useppa Island Club. Proven ability to manage transportation coordination and deliver exceptional concierge services. Strong interpersonal skills complemented by expertise in point-of-sale systems, ensuring seamless guest experiences and satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Reception/Bell Attendant
Useppa Island Club
04.2024 - Current
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Explained important features of guest rooms to travelers.
- Notified front desk manager of any guest issues in need of additional attention.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
- Managed reception area, answered telephone calls and received packages.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Food and Beverage Expert
Target
10.2023 - 04.2024
- Push and Pull Priority / Dry Truck
- Starbucks Experience (Certified Barista)
- Gained strong leadership skills by managing projects from start to finish.
- Self-motivated, with a strong sense of personal responsibility.
- Applied effective time management techniques to meet tight deadlines.
Cashier
Michaels Arts and Crafts
2023 - 2024
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
Education
Engineering
Florida SouthWestern State College
Fort Myers, FL03-2026
High School Diploma -
North Fort Myers High
North Fort Myers, FL08-2023
Skills
- Stress tolerance
- Transportation coordination
- Heavy lifting
- Guest relations expertise
- Concierge services
- Hotel operations
- Strong interpersonal skills
- Lost and found procedures
- Professional appearance
- Valet assistance
- Point-of-sale system operation
- Luggage deliveries
Certification
- Barista Certified, Starbucks - 6 Months
Timeline
Reception/Bell Attendant
Useppa Island Club
04.2024 - Current
Food and Beverage Expert
Target
10.2023 - 04.2024
Cashier
Michaels Arts and Crafts
2023 - 2024
Engineering
Florida SouthWestern State College
High School Diploma -
North Fort Myers High
Similar Profiles
Joe BurnsJoe Burns
Server/Bartender at Useppa Island ClubServer/Bartender at Useppa Island Club
Kenneth WozniakKenneth Wozniak
Boat Captain, Mate, Service, and Forklift Operator at Useppa Island ClubBoat Captain, Mate, Service, and Forklift Operator at Useppa Island Club
Jason RatcliffJason Ratcliff
Assistant Food and Beverage Manager at Jackson Hole Golf and Tennis ClubAssistant Food and Beverage Manager at Jackson Hole Golf and Tennis Club
Margie HurdMargie Hurd
Deputy Assessor at Hall County NebraskaDeputy Assessor at Hall County Nebraska
Brian SantacruzBrian Santacruz
Account Manager at State Farm-NaplesAccount Manager at State Farm-Naples