Ian McClung
Teton Village
Summary
Hospitality professional with 3 years experience in hotel operations, guest services, and team leadership. Knowledgeable about front desk roles, housekeeping coordination, inventory management, and customer relations. With a proven ability to manage a team of ten at a 58 room hotel in a high end, competitive tourist area.
Overview
7
7
years of professional experience
Work History
Assistant Manager
The Hostel
Teton Village
08.2023 - Current
- Managed daily operations, enhancing guest services and coordinating staff activities.
- Coordinates guest check-in/check-out using CloudBeds, Booking.com and Expedia partner central for processing reservations.
- Conducted nightly audits and processed accounting reports using MS Office and M3 accounting software, ensuring financial accuracy.
- Collects both cash and credit card payments from guests for reservation deposits or full balances, ensuring payments are correctly processed in Converge Payment Gateway.
- Manages inventory and personally handles ordering of linens, cleaning products, and guest supplies.
- Coordinated housekeeping schedules for ten staff, overseeing cleaning and inspection of rooms to maintain quality standards.
- Executed maintenance tasks, preparing for the season and resolving issues that arose during the day.
Usher / Merchandise Sales
Canon Center for the Performing Arts
Memphis
09.2021 - 08.2023
- Processed merchandise sales, handling cash and credit card transactions efficiently to ensure smooth customer transactions.
- Assisted patrons in locating seating, scanned tickets at doors, and provided event navigation and customer support, enhancing overall event experience.
- Managed crowd flow and maintained venue organization during high-attendance events, contributing to a safe and enjoyable environment.
Team Lead
Kirby Pines Lifecare Community
Memphis
02.2022 - 06.2023
- Acted as Assistant Manager, overseeing dining room operations and collaborating with dining room manager for events and marketing initiatives.
- Coordinated daily floor charts and assigned sections and responsibilities to team of 8 to 10 servers, ensuring efficient service delivery.
- Ensured communication between all kitchen staff and servers during large events, in conjunction with the head chef and dining room manager.
- Delivered exceptional service to residents in high-end senior living community dining room, enhancing dining experience.
- Assisted with holiday events and special functions. Oversaw seating charts, food running, and post event clean up.
Busser / Server / Bartender
University Club
Memphis
09.2020 - 06.2021
- Managed orders, handled POS transactions, and requests efficiently within the club’s standards for high-end service.
- Delivered exceptional service in private club environment, ensuring guest satisfaction.
- Coordinated execution of private events and holiday services, enhancing guest experiences and satisfaction.
- Supported bar operations through inventory checks, keg changes, and restocking to maintain seamless service.
Dishwasher / Host / Food Runner / Line Cook
Robata
Memphis
07.2019 - 03.2020
- Supported restaurant operations across multiple front- and back-of-house roles, assisting with guest seating, food running, dishwashing, prep work, and inventory.
- Ensured cleanliness and organization during busy service periods to support efficient operations.
- Coordinated with kitchen staff and servers to facilitate smooth operations in front and back of house.
Education
High School Diploma -
Tennessee Connection Academy
White House, TN05-2021
Skills
- Inventory management
- Staff scheduling and coordination
- Staff scheduling
- Bookingcom channel management
- Expedia channel management
- Fast-paced multitasking
- Converge payment gateway
- Ticketmaster integration
- Microsoft Excel
- Multitasking in fast-paced environments
- Verbal and written communication
- Team leadership
Timeline
Assistant Manager
The Hostel
08.2023 - Current
Team Lead
Kirby Pines Lifecare Community
02.2022 - 06.2023
Usher / Merchandise Sales
Canon Center for the Performing Arts
09.2021 - 08.2023
Busser / Server / Bartender
University Club
09.2020 - 06.2021
Dishwasher / Host / Food Runner / Line Cook
Robata
07.2019 - 03.2020
High School Diploma -
Tennessee Connection Academy