Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Ian perry

Lawrence

Summary

Dynamic and highly reliable professional with extensive experience in customer service at Papa John's Pizza. Proven ability to enhance customer satisfaction through effective problem-solving and strong multitasking skills. Recognized for building loyal relationships and maintaining a safe, organized environment while ensuring compliance with ABC regulations. Fast learner committed to team success.

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

7
7
years of professional experience

Work History

Bartender

Sunking
09.2024 - 05.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Built relationships with vendors to manage orders and negotiate costs.

Manager

Papa John's Pizza
03.2023 - 09.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Pizza Specialist

Bubbas 33
12.2021 - 12.2022
  • Increased customer satisfaction by providing prompt and accurate pizza preparation.
  • Developed strong relationships with customers, fostering loyalty and repeat business through personalized service.
  • Mastered various dough preparation methods to accommodate diverse dietary restrictions and preferences among customers.
  • Collaborated with team members to ensure timely order completion and customer satisfaction.

Sales Associate

Daniels Vinyard
03.2018 - 10.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Education

Bishop Chatard Highschool
Indianapolis, IN
06-2022

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Responsible alcohol service
  • Complex Problem-solving
  • Menu memorization
  • Changing beer kegs
  • Basic accounting
  • ABC regulations
  • Honest and dependable
  • Fast learner
  • Calm and composed

Accomplishments

  • Increased revenue 27% by implementing unique promotions.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Bartender

Sunking
09.2024 - 05.2025

Manager

Papa John's Pizza
03.2023 - 09.2024

Pizza Specialist

Bubbas 33
12.2021 - 12.2022

Sales Associate

Daniels Vinyard
03.2018 - 10.2021

Bishop Chatard Highschool

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