Ian Marco Piccoli
Homestead,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results, bringing top-notch skills in oral communication.
Overview
9
9
years of professional experience
Work History
Front Desk Agent
AC Hotel by Marriott Dadeland
Miami, FL
09.2024 - Current
- Handled guest inquiries and suggestions courteously and professionally.
- Actively listened to guest, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of in house calls with minimal wait times.
- Assisted guests with inquiries, providing information about hotel services and local attractions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
Bistro Attendant/Cashier Team Lead
AC Hotel By Marriott Dadeland
Miami, FL
03.2021 - 09.2024
- Communicated with customers and team members to solve problems.
- Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.Monitored areas for security issues and safety hazards, resulting in zero claims or accidents in a 24-month period.
- Built relationships with customers to encourage repeat business, increasing sales by 8%
- Maintained stock to meet expected customer demand.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Team Member/Shift Leader
Smoothie King Franchises Inc.
07.2018 - 05.2020
- Resolved concerns with products or services to help with retention and drive sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in the front lanes.
- Replenished food items, paper products and canned goods to keep thepantry well-stocked during busy periods.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Cashier/Server/Customer Service Representative
Taco Bell Inc.
03.2017 - 05.2018
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Completed inventory counts and ordered merchandise.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Miami Killian Senior High School
Miami, FL05-2017
Skills
- Consistent workflow execution
- Company Safety Policies
- Quality Reviews
- Sales expertise
- Strong verbal and written communication
- Cash Handling
- Client Service
- Complaint resolution
- Point of sale operation
- Account Management
- Training Junior Team Members
Languages
English
Spanish
Timeline
Front Desk Agent
AC Hotel by Marriott Dadeland
09.2024 - Current
Bistro Attendant/Cashier Team Lead
AC Hotel By Marriott Dadeland
03.2021 - 09.2024
Team Member/Shift Leader
Smoothie King Franchises Inc.
07.2018 - 05.2020
Cashier/Server/Customer Service Representative
Taco Bell Inc.
03.2017 - 05.2018
High School Diploma -
Miami Killian Senior High School