Ian Pipenhagen
Elgin,IL
Summary
Committed and professional service advisor with proven ability to effectively manage customer inquiries, provide accurate advise and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Seasoned automotive repair professional adept at inspecting, troubleshooting and repairing a wide range of vehicles and issues. Knowledgeable about service schedules, well-versed in reading technical documentation and familiar with scoping various components.
Overview
7
7
years of professional experience
Work History
Automotive Service Advisor
Blains Farm & Fleet
Elgin, IL
03.2023 - 07.2023
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Greeted customers, identified their needs and provided advice on automotive services.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
- Resolved customer complaints promptly in a professional manner while adhering to company policies.
Restaurant Delivery
White Cottage Pizzeria
Elgin, IL
01.2022 - 03.2023
- Verified accuracy of orders prior to leaving for deliveries utilizing checklist procedure.
- Communicated with patrons and built lasting and loyal business relationships with repeat delivery customers.
- Delivered fresh food to customers across local area.
Warehouse Worker/Certified Forklift Operator
Graham Packaging
West Chicago, IL
10.2020 - 12.2021
- Strapped items down over protective padding to secure throughout transportation.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
Machine Operator Assembler
Custom Aluminum Products
South Elgin, IL
02.2019 - 10.2020
- Operated machining equipment safely with team of operators.
- Completed complex assembly tasks with precision, ensuring high-quality products met customer specifications.
- Maintained counts and lifts, shifts, and stocked materials and parts.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
Parts Sales Manager
AutoZone
South Elgin, IL
01.2016 - 02.2019
- Responsible for the opening and closing of the store
- Managed and scheduled staff
- Maintained inventory, monthly achievements, goals for the store
- Arranged staff meetings to discuss objectives for customer service as well as the store.
Education
High School Diploma -
South Elgin High School
South Elgin, IL06-2012
Skills
- Technical knowledge
- Reporting and documentation
- Heavy equipment operation
- Parts ordering
Timeline
Automotive Service Advisor
Blains Farm & Fleet
03.2023 - 07.2023
Restaurant Delivery
White Cottage Pizzeria
01.2022 - 03.2023
Warehouse Worker/Certified Forklift Operator
Graham Packaging
10.2020 - 12.2021
Machine Operator Assembler
Custom Aluminum Products
02.2019 - 10.2020
Parts Sales Manager
AutoZone
01.2016 - 02.2019
High School Diploma -
South Elgin High School
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