IAN QUINCY
SALT LAKE CITY
Summary
Proven team leader with a focus on customer satisfaction, coaching, and conflict resolution. Committed to fostering teamwork and a positive work environment to enhance service quality and operational efficiency.
Overview
5
5
years of professional experience
Work History
Team Lead
TopGolf
Salt Lake City, UT
03.2025 - Current
- Led team in daily operational tasks, ensuring efficient workflow and high service quality.
- Trained new staff on company policies and best practices to enhance performance.
- Resolved customer inquiries promptly, fostering positive relationships and loyalty.
- Worked different stations to provide optimal coverage and meet production goals.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Bartender
TopGolf
Salt Lake City, UT
08.2022 - Current
- Served beverages efficiently, ensuring customer satisfaction and repeat business.
- Trained new staff on cocktail preparation and service standards.
- Maintained cleanliness and organization of bar area to comply with health regulations.
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bar Manager
Shorty's Pizza Shack
Waco, TX
12.2020 - 06.2021
- Managed daily bar operations, ensuring efficient service and customer satisfaction.
- Oversaw inventory management, including ordering supplies and maintaining optimal stock levels.
- Mentored junior staff, fostering a collaborative team environment focused on excellence in service.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
Education
Bachelor of Science - Kinesiology
Baylor University
Waco, TX05-2020
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Client communication
- Workflow management
- Teamwork and collaboration
- Safety
Timeline
Team Lead
TopGolf
03.2025 - Current
Bartender
TopGolf
08.2022 - Current
Bar Manager
Shorty's Pizza Shack
12.2020 - 06.2021
Bachelor of Science - Kinesiology
Baylor University