Ian Reynolds
Oakton,VA
Summary
Proven track record in high-pressure environments, exemplified at IHOP where exceptional customer service and team collaboration led to enhanced guest satisfaction. Skilled in multitasking and effective time management, adept at using POS software and ensuring professional appearance. Achievements include significantly improving customer experience through attentive service and efficient problem resolution.
Overview
1
1
year of professional experience
Work History
Host
IHOP
07.2022 - 07.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Bachelor of Science - Psychology
Northern Michigan University
Marquette, MI05.2028
High School Diploma -
Oakton High School
Vienna06.2023
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- POS Software
- Professional Appearance
- Telephone reception
- Guest Seating
- Menu Memorization
Timeline
Host
IHOP
07.2022 - 07.2023
Bachelor of Science - Psychology
Northern Michigan University
High School Diploma -
Oakton High School
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