Ian Schrader
ELKHART,IN
Summary
Dynamic professional with a proven track record at Solid Armored Inc., excelling in strategic planning and complex problem-solving. Adept at building relationships and enhancing customer satisfaction, I drive operational efficiency and foster collaboration across teams, ensuring optimal business outcomes and sustained growth.
Overview
16
16
years of professional experience
Work History
Sales and Service Representative
Legit Motors
04.2023 - Current
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
Vice President of Operations
Solid Armored Inc.
10.2020 - 03.2023
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Supported project management team for optimal performance.
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
Owner
Main Street Motors LLC
07.2017 - 12.2020
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
Marketing Director
Service Master Restore & Cleanup
03.2015 - 07.2017
- Built strong relationships with industry professionals and influencers.
- Created content and promotional materials to drive engagement and conversions.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Route Manager
Security Incorporated
10.2012 - 03.2015
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Monitored daily operations and routes to resolve issues and drive operational effectiveness.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
Financial Services Representative
Northwestern Mutual Life Insurance
08.2009 - 10.2012
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
Education
Bachelor of Science - Marketing And Advertising
Indiana University, South Bend
South Bend, IN07-2009
Skills
- Goal oriented
- Performance tracking
- Interpersonal communication skills
- Relationship building
- Complex Problem-solving
- Strategic planning
- Negotiation tactics
- Conflict mediation
- Closing sales
Accomplishments
- Successfully established profitable business presence in Miami, FL, Houston, TX, Dallas, TX, Austin, Tx, Charlotte, NC, Philadelphia, PN.
- Instrument Certificated Private Pilot
- Ironwork Trade School Graduate
- Supervised team of 18 staff members.
Timeline
Sales and Service Representative
Legit Motors
04.2023 - Current
Vice President of Operations
Solid Armored Inc.
10.2020 - 03.2023
Owner
Main Street Motors LLC
07.2017 - 12.2020
Marketing Director
Service Master Restore & Cleanup
03.2015 - 07.2017
Route Manager
Security Incorporated
10.2012 - 03.2015
Financial Services Representative
Northwestern Mutual Life Insurance
08.2009 - 10.2012
Bachelor of Science - Marketing And Advertising
Indiana University, South Bend
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