Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ian Shade

Topton,PA

Summary

Skilled Banquet Captain exceptional at managing banquet operations and ensuring seamless event execution. Strong focus on team collaboration, adaptability, and achieving exceptional results. Expertise in overseeing staff, managing event setups, and maintaining high standards of service. Known for reliability and effective communication, and ensuring client satisfaction and event success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Banquet Captain

Bear Creek Mountain Resort
08.2022 - Current
  • Ensures guest satisfaction throughout the event.
  • Coordinating food and beverage orders by working closely with kitchen and floor staff.
  • Maintaining documentation and developing an accurate bill of service.
  • Checks cleanliness and readiness of the venue.

Mountain Eatery Cafe Supervisor

Bear Creek Mountain Resort
01.2021 - 04.2023
  • Ensure staff adhere to health, safety, and service standards.
  • Opens and closes the Mountain Eatery Cafe.
  • Ensure excellent customer service and a welcoming atmosphere.
  • Handle customer inquiries, complaints, and feedback professionally.


Banquet Server

Bear Creek Mountain Resort
03.2019 - 08.2022
  • Serves guests with food and beverages in a positive and friendly manner.
  • Helps prepare and clean up the event space.
  • Greets guests and maintains dining ambiance with an enthusiastic attitude.

Education

High School Diploma -

Brandywine Height High School
Mertztown, PA
06.2020

Skills

  • Hospitality
  • Customer service
  • Knowledge of food safety and service standards
  • Excellent organizational and time management
  • Strong leadership and communication skills
  • Attention to detail
  • Team player
  • Microsoft 360
  • Salesforce
  • Guest relations
  • Problem-solving under pressure

Certification

RAMP , ServSafe

Timeline

Banquet Captain

Bear Creek Mountain Resort
08.2022 - Current

Mountain Eatery Cafe Supervisor

Bear Creek Mountain Resort
01.2021 - 04.2023

Banquet Server

Bear Creek Mountain Resort
03.2019 - 08.2022

High School Diploma -

Brandywine Height High School

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