Ian Stafford

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Developed and maintained relationships with external vendors and suppliers.
• Trained new employees on proper protocols and customer service standards.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Mitigated business risks by working closely with staff members and assessing performance.

• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Evaluated suppliers to maintain cost controls and improve operations.
• Established foundational processes for business operations.
• Trained new employees on proper protocols and customer service standards.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

• Troubleshot and resolved engineering issues to reduce delays and achieve project milestones.
• Provided technical support for engineering projects to support accuracy and deadline management.
• Completed projects by effectively applying engineering, technical, and maintenance procedures.
• Assisted with installation, calibration and testing of engineering systems.
• Drafted technical reports and documentation for engineering projects.
• Created wiring diagrams, drawings and specifications for prototypes, production products and testing procedures.

Created and sold custom items such as wine racks, coat racks, coffee tables and candle holders using reclaimed materials, mainly barnwood.

• Evaluated individual aircraft components to identify and troubleshoot issues.
• Obtained fuel and oil samples to check for contamination.
• Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
• Maintained repair logs to document all corrective and preventive aircraft maintenance.
• Diagnosed faults and developed resolution plans.
• Maintained, repaired and rebuilt aircraft structures and fuel, electrical, and oxygen systems.