Ian Statz
Beaver Dam,WI
Summary
Hard-working professional with 8 years of experience and a proven knowledge of golf operations, guest retention, and customer satisfaction. Aiming to leverage my skills to successfully fill the Assistant Golf Shop Manager role at your course.
Overview
9
9
years of professional experience
Work History
Golf Shop Manager in Training
ERIN HILLS GOLF COURSE
ERIN, WI
05.2023 - 11.2024
- Preforms the duties of the manager when manager is not present, Open/Close Golf shop, Organize/update Google docs, Cash handling, Keep shop clean and merchandise organized, Check in daily / overnight golfers.
Front Desk Representative, Front Desk Supervisor, Front Desk Shift Manager
MAMMOTH MOUNTAIN INN
MAMMOTH LAKES, CA
12.2019 - 10.2022
- Check in guests, Handle guest grievances, Make Schedules, Assist with payroll, Assists the Management Team in establishing and implementing training programs, Represents the management team in solving guest problems regarding policies and procedures, Preforms the duties of the Front Desk Manager when Front Desk manager is not present.
Assistant Restaurant Manager
STATZ ALE HOUSE & GRILL
BEAVER DAM, WI
07.2015 - 12.2019
- Daily Operations, Supervise and assist servers, Supervise and assist kitchen staff, Track bar and kitchen inventory, Cash handling, Ensuring customer satisfaction and return.
Experiential Club Fitter
TAYLORMADE GOLF
BEAVER DAM, WI
03.2019 - 10.2019
- Work one-on-one with the customer to ensure a positive club fitting experience
- Ensure each customer receives exceptional service leading to maximized sales by finding the right products, providing creative solutions and resulting in dramatically improved performance
- Demonstrate knowledge of all vendors of equipment including heads, shafts, and grips.
Bar/Pro shop Assistant
BEAVER DAM COUNTRY CLUB
BEAVER DAM, WI
05.2017 - 10.2019
- Manage tee times, cash handling, ensure customer satisfaction and return
- Keeping workplace clean.
Education
Hospitality Management Business Administration -
FOX VALLEY TECH
05.2018
Business Management Business Administration -
CARTHAGE COLLEGE
11.2015
Skills
- Employee Development
- Customer Retention
- Schedule Management
- Administrative Management
- Inventory Management
- Employee Motivation
Credentials And Licenses
- Safe Serve Bar Tending License
- Currently enrolled in PGA Associate program
References
- Herman Schacht, Head Golf Professional, Sierra Star, dschacht@mommothresorts.com, (760) 914-0426, Family Friend
- Tony Arvold, Golf Professional, Beaver Dam Country Club, (920) 382-2376, Manager
- Tom Eby, Rooms Division Manager, Mammoth Mountain Inn, (760) 934-2581
Accomplishments
- Black Diamond Service Award for exceptional service to our guests at the Mammoth Mountain Inn
Timeline
Golf Shop Manager in Training
ERIN HILLS GOLF COURSE
05.2023 - 11.2024
Front Desk Representative, Front Desk Supervisor, Front Desk Shift Manager
MAMMOTH MOUNTAIN INN
12.2019 - 10.2022
Experiential Club Fitter
TAYLORMADE GOLF
03.2019 - 10.2019
Bar/Pro shop Assistant
BEAVER DAM COUNTRY CLUB
05.2017 - 10.2019
Assistant Restaurant Manager
STATZ ALE HOUSE & GRILL
07.2015 - 12.2019
Hospitality Management Business Administration -
FOX VALLEY TECH
Business Management Business Administration -
CARTHAGE COLLEGE
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