Alpine Skiing, Cycling, Emotional Intelligence
Ian Sterling
Traverse City,MI
"You can only see others as good as you see yourself"
I'm sure someone claimed it.....:)
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Education
Associate of Arts - Liberal Arts-General Studies
Work History
Brand Ambassador
Mammoth Distilling
Traverse City , MI
04.2024 - 08.2024
- Boosted sales revenue by consistently meeting and exceeding individual sales targets.
- Created successful sales presentations to highlight membership, overcome objections and close sales.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Director/Technical Director/Coach
Grand Traverse Ski Club
Traverse City , MI
10.1995 - 08.2024
- Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
- Created Six different programs within GTSC to accommodate over 300 athletes.
- Participated in capital fundraising to secure a two million dollar match grant which added to the viability of the ski area.
- Assisted in recruiting, hiring and training of team members
- Enhanced team performance by developing and implementing effective coaching strategies.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
- Mentored assistant coaches to develop their leadership skills and improve their understanding of coaching strategies.
- Developed and implemented comprehensive training program for new coaches to increase resilience and performance.
General Manager
Grand Traverse Yacht Club
Traverse City , MI
04.2008 - 04.2018
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Collaborated with Board of Directors to coordinate national regatta's and events.
Lead Bartender/Server
Trattoria Stella
Traverse City , MI
07.2000 - 09.2008
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Gained extensive knowledge of beer, wine and spirits to make informed recommendations to customers. (2018 America's Best Wine Restaurants)
Skills
- Revenue Generation
- Brand Awareness and Identity
- Sales Expertise
- Critical Thinking
- Relationship Management
- Overseeing Employees
- Employee Training
- Food and Beverage Management
- Wine and Liquor Service
- Servsafe Certified
- Waiting Tables
- Cocktail Knowledge
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Company CultureWork-life balanceInterests
Sunrise, hot tea and a good podcast
Certification
Professional Ski Instructors of America -Eastern Division-Fully Certified Level 3
USSA Coach/Official 1
Tips/Tam Certified
ServSafe
Accomplishments
Collaborated with Board of Directors to double the membership of a private yacht club. Established a profitable food and beverage/event program. Assisted with the purchased of lakefront property to expand the club.
Expanded a local alpine skiing program from 70 athletes to over 300 athletes in 6 different programs.
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