Ian Sterling

Work History

Mammoth Distilling

Traverse City , MI

04.2024 - 08.2024

Boosted sales revenue by consistently meeting and exceeding individual sales targets.
Created successful sales presentations to highlight membership, overcome objections and close sales.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Grand Traverse Ski Club

Traverse City , MI

10.1995 - 08.2024

Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
Created Six different programs within GTSC to accommodate over 300 athletes.
Participated in capital fundraising to secure a two million dollar match grant which added to the viability of the ski area.
Assisted in recruiting, hiring and training of team members
Enhanced team performance by developing and implementing effective coaching strategies.
Managed practice schedules, ensuring efficient use of time and resources for optimal results.

Mentored assistant coaches to develop their leadership skills and improve their understanding of coaching strategies.
Developed and implemented comprehensive training program for new coaches to increase resilience and performance.

Grand Traverse Yacht Club

Traverse City , MI

04.2008 - 04.2018

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Collaborated with Board of Directors to coordinate national regatta's and events.

Trattoria Stella

Traverse City , MI

07.2000 - 09.2008

Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
Gained extensive knowledge of beer, wine and spirits to make informed recommendations to customers. (2018 America's Best Wine Restaurants)