Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ian Sullivan

Summary

Hardworking Shift Leader skilled at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbucks
08.2016 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.

Backline Technician

MGB Backline
10.2015 - 05.2016
  • Performed warehouse duties prepping, organizing, and maintaining musical equipment for touring artists in the downtown Sydney area.
  • Provided delivery and on-site service for clients including set up and pack down of equipment, assisting with stage changes, and troubleshooting during during shows.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Education

Advanced Diploma - Ministry

Hillsong International Leadership College
Baulkham Hills, NSW Australia
12.2014

Skills

  • Detail Oriented
  • Lean Methodology
  • Key Performance Indicators (KPIs)
  • Staff Development
  • Inventory Management
  • Strategic Planning
  • Safety Awareness
  • Microsoft Excel
  • Computer Literacy
  • Equipment Troubleshooting

References

Emily Gomez - Store Manager, Zion Starbucks

Phone: 779 247 8420


Jackson Harris - Store Manager, Lakehurst Starbucks

Phone: 262 292 1109


Kay Germann - Store Manager, North Chicago Starbucks

Phone: 847 521 3175

Timeline

Shift Supervisor

Starbucks
08.2016 - Current

Backline Technician

MGB Backline
10.2015 - 05.2016

Advanced Diploma - Ministry

Hillsong International Leadership College

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Ian Sullivan