Ian Sullivan
Monroe,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Enterprise Mobility
02.2020 - Current
- Greet customers as they arrive to return their rental.
- Remind customers to check for personal belongings. Secure and tag any items found in the vehicle.
- Accurately complete rental transaction and ensure customer satisfaction.
- Review rental changes and provide an accurate receipt to customer.
- Provide information to customer regarding transportation to the airport terminal.
- Inquire about level of customer service and document any concerns.
- Accurately check vehicle for damage.
- Assist in keeping lot organized for ease of access and traffic flow.
Crew Member
Arby's
01.2018 - 02.2020
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
No Degree - Information Technology
MyComputerCareer.com / TechSkills
Indianapolis, IN11.2023
High School Diploma -
Monroe High School
Monroe, MI06.2019
Skills
- Complaint resolution
- Customer Relations
- Customer Service
- Computer Proficiency
- Conflict Resolution
Timeline
Customer Service Representative
Enterprise Mobility
02.2020 - Current
Crew Member
Arby's
01.2018 - 02.2020
No Degree - Information Technology
MyComputerCareer.com / TechSkills
High School Diploma -
Monroe High School
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