Ian Thodos
Gresham,OR
Summary
Detail-oriented professional with a background in customer service and project management. Known for strong problem-solving and interpersonal communication skills, with a commitment to delivering exceptional customer experiences and enhancing team collaboration.
Overview
14
14
years of professional experience
Work History
Project Manager/Customer Service Manager
Norwegian Herbs & Hands
Sandy, Oregon
06.2024 - Current
- Managed project schedules and resource allocation, optimizing workflow to meet deadlines and project goals.
- Monitored project budgets and timelines, ensuring projects remained on track and aligned with organizational priorities.
- Implemented process improvement initiatives within project management framework to drive productivity.
- Facilitated project planning sessions for new product development at Norwegian Herbs & Hands, aligning team efforts with strategic objectives.
Dental Customer Service Representative
Aetna, a CVS Health Company
Hartford, Connecticut
01.2022 - 06.2024
- Resolved customer complaints, enhancing satisfaction through empathetic communication.
- Assisted customers with health insurance inquiries, providing clear information to support decision-making.
- Utilized CRM software to manage customer interactions and track issues efficiently.
- Participated in team meetings to address challenges and share successful strategies for improved service.
Fuel Station Attendant
Safeway
Gresham, Oregon
09.2020 - 03.2022
- Facilitated fuel purchases and payment transactions for customers.
- Managed point-of-sale systems to streamline customer service.
- Ensured cleanliness and organization of fuel station environment for optimal customer experience.
Front Door Supervisor/Doorman/Valet
The Heathman Hotel
Portland, Oregon
06.2012 - 03.2020
- Greeted guests warmly to create welcoming atmosphere during arrivals and departures.
- Monitored entrances to uphold guest safety and enforce hotel policies.
- Trained new staff on safety protocols and emergency response procedures.
- Displayed professionalism while engaging with customers and staff to foster positive interactions.
Education
High School Diploma -
Centennial High School
Gresham, OR06-2003
Associate of Arts - Communications
Portland Community College
Portland, OR09-2026
Skills
- Project management
- Experience with management
- Excellent problem solving and customer service skills and experience
- Able to prioritize and operate proactively using excellent multitasking skills and experience
- Able to work effectively with a diverse clientele
- Excellent interpersonal, verbal and written skills
- Team player who is able to work alone but enjoys working with others
- Excellent work ethic with a positive attitude
Timeline
Project Manager/Customer Service Manager
Norwegian Herbs & Hands
06.2024 - Current
Dental Customer Service Representative
Aetna, a CVS Health Company
01.2022 - 06.2024
Fuel Station Attendant
Safeway
09.2020 - 03.2022
Front Door Supervisor/Doorman/Valet
The Heathman Hotel
06.2012 - 03.2020
High School Diploma -
Centennial High School
Associate of Arts - Communications
Portland Community College