Ian Thomas
Louisville,KY
Overview
4
4
years of professional experience
Work History
Server
StoryPoint Senior Living
05.2024 - 08.2024
- Served food and beverages promptly with focused attention to customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Library Assistant
Christian Academy Of Louisville
08.2022 - 05.2023
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from students/staff and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
Server Manager
The Forum Assisted Living
09.2020 - 05.2023
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Education
Bachelor of Arts - History
Asbury University
Wilmore05-2028
High School Diploma -
Christian Academy of Louisville
Louisville, KY05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Team collaboration
Timeline
Server
StoryPoint Senior Living
05.2024 - 08.2024
Library Assistant
Christian Academy Of Louisville
08.2022 - 05.2023
Server Manager
The Forum Assisted Living
09.2020 - 05.2023
Bachelor of Arts - History
Asbury University
High School Diploma -
Christian Academy of Louisville
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