Summary
Overview
Work History
Education
Skills
Certification
Computer Skills
Timeline
Generic

Ian Turner

Warner Robins,GA

Summary

Detail-oriented professional with experience in data communications, information system monitoring, and threat hunting. Proven track record of resolving complex technical issues quickly and efficiently, while providing excellent customer service. Skilled in troubleshooting hardware and software issues, system maintenance, and network configuration.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Helpdesk Support Specialist

S&K Technologies
08.2021 - Current
  • Monitor ticketing dashboards for inbound service incidents and escalating tickets when needed
  • Monitor and respond to agent-reported system outages
  • Test and deploy patches to a distributed production environment
  • Repair or replace damaged hardware
  • Configure and manage local networks
  • Assist in policy development and application
  • Provide end user support for a variety of enterprise-level applications and configurations.

Senior Pipeline Controller

International Matex Tank Terminals
02.2015 - 08.2021
  • Record operating data such as products and quantities pumped, stocks used and operating times
  • Utilize and modify existing computer programs and spreadsheets for budget projections, claims cost analysis, and batch forecasts
  • Monitor gauges, flowmeters, tank levels, pressures, and temperatures, reporting abnormalities when necessary
  • Develop safety procedures and enforced implementation.

Education

Master of Science in Information Technology -

Middle Georgia State University
11.2023

Bachelor of Science in Information Technology -

Middle Georgia State University
07.2022

Skills

  • Threat Intelligence
  • Ethical Hacking
  • Threat Hunting
  • Endpoint Protection
  • Log Analysis
  • Network Security

Certification

CySA+, 11/2023

Computer Skills

  • Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Linux
  • Windows 10, 11, Server
  • VirtualBox
  • VMware
  • Service Desk Plus
  • ManageEngine Unified Endpoint Management
  • Computer construction and maintenance with proper grounding techniques

Timeline

Helpdesk Support Specialist

S&K Technologies
08.2021 - Current

Senior Pipeline Controller

International Matex Tank Terminals
02.2015 - 08.2021

Master of Science in Information Technology -

Middle Georgia State University

Bachelor of Science in Information Technology -

Middle Georgia State University

Similar Profiles

CREATE PROFILE
Ian Turner