Summary
Overview
Work History
Education
Skills
Timeline
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Ian Vazquez

Canyon Lake,TX

Summary

Dedicated student with customer service and retail skills seeking to advance as a Business Specialist. Experienced and personable customer service representative with a proven track record of establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a passion for building relationships and growing businesses.

Overview

5
5
years of professional experience

Work History

Delivery Driver

Amazon
Kyle, TX
06.2024 - Current
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Performed pre-trip inspections of delivery vehicle according to company guidelines.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.

GVTC Telecommunications Technician I

GVTC
New Braunfels, TX
03.2023 - 05.2024
  • Install GVTC Products in customers' residences, build a relationship with customers, and inform them about the products we offer.
  • Repair equipment, troubleshoot on the field in an efficient and timely manner.
  • Maintain sales quota every month for GVTC promos and advertise.
  • Fiber install technician, Cable Broadband.
  • Collaborated closely with other IT personnel on projects related to telecom infrastructure upgrades.
  • Configured VoIP phones for customers on the company's private branch exchange.
  • Laid out cabling plans and ran through buildings to desired locations.

AT&T Business Representative

11.2022 - 03.2023
  • Develop and maintain relationships with customers, providing excellent customer service
  • Meet or exceed sales goals by actively engaging in sales activities such as cold calling, network/events
  • Educate customers on AT&T products and services, including features, benefits, pricing, and promos.

Customer Service Representative/Meat Market Service Case Wrapper

H-E-B
05.2020 - 08.2022
  • Assisted guests with store products by accurately inputting orders into point of sales (POS) system
  • Handled, prepared and served their orders in a friendly and knowledgeable manner
  • Following food and safety guidelines
  • Following opening/closing procedures making sure store equipment was put into designated stations
  • Maintaining cleanliness, organizing products in the backroom, keeping up with shelf inventory
  • Preparing fresh cut meat into sealed packages and printing UPC codes.

Cashier/Prep Cook/Grill Cook

McDonald's Restaurant
07.2019 - 04.2020
  • Adapted to customer needs and was able to provide solutions when needed by communicating with fellow team members and managers
  • Developed multitasking skills that improved efficiency of the team when working in high pressure situations allowing for quick times through queues for food
  • Followed Cleanliness Procedures up to restaurant regulations during opening/closing times.

Education

Northeast Lakeview College

Skills

  • Bi-Lingual (English/Spanish)
  • Point of Sale Systems
  • Customer Service
  • Computer Skills
  • Team Player
  • Problem Solver
  • Efficiency
  • Quality Assurance
  • Processing payments
  • Customer Needs Assessment
  • Software Installation
  • Device configuration
  • Quality Control
  • Workflow Optimization

Timeline

Delivery Driver

Amazon
06.2024 - Current

GVTC Telecommunications Technician I

GVTC
03.2023 - 05.2024

AT&T Business Representative

11.2022 - 03.2023

Customer Service Representative/Meat Market Service Case Wrapper

H-E-B
05.2020 - 08.2022

Cashier/Prep Cook/Grill Cook

McDonald's Restaurant
07.2019 - 04.2020

Northeast Lakeview College

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Ian Vazquez