Ian Vazquez
Orlando,FL
Summary
Energetic Restaurant Team Member remaining composed in fast-paced environments. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Host
Pal Campo Restaurant
Lake Mary, FL
04.2024 - Current
- Assisted with and organized programs, events and activities to drive outreach initiatives.
- Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.
- Assisted Staff with special need kids for them to learn and have fun playing their favorite sport.
- Assisted servers in seating guests by escorting them to their tables.
- Greeted guests upon arrival and provided them with menus.
- Provided excellent customer service by anticipating customer needs.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Processed payments from customers using a POS system.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Answered telephone to provide dining information and take reservations.
- Notified server after seating parties in section to facilitate prompt service.
Restaurant Team Member
Panera Bread
Weston, FL
10.2021 - 12.2022
- Followed restaurant guidelines in regards to food safety and hygiene.
- Provided exceptional service to daily customers.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat.
- Helped customers find products, answered questions and offered advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to using active listening and engagement skills.
- Provided exceptional service to high volume of daily customers.
- Discounted purchases by scanning and redeeming coupons.
- Operated cash register or POS system to receive cash, check and credit card payments.
Assistant Soccer Referee
AYSO Soccer
Weston, FL
08.2021 - 12.2021
- Made accurate calls based on knowledgeable reading of league regulations and knowledge of soccer rules.
- Fostered sportsmanship among players and coaches to minimize in-game conflict.
- Explained rules, regulations and league guidelines to players and coaches.
Education
Cypress Bay High School
Weston, FLSkills
- Supply Restocking
- Guest Experiences
- Service Prioritization
- Proper Equipment Operation
- Attention to detail
- Creative Problem Solving
- Team Working ability
- Feedback Acceptance
- Flexibility and Adaptability
- Communication
- Analytical Thinking
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Host
Pal Campo Restaurant
04.2024 - Current
Restaurant Team Member
Panera Bread
10.2021 - 12.2022
Assistant Soccer Referee
AYSO Soccer
08.2021 - 12.2021
Cypress Bay High School