Ian West
Chattanooga,TN
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Parts Specialist
Bob Tyler Toyota
Pensacola, FL
2023 - 2024
- Provided customers with technical advice regarding parts information and availability.
- Responded to inquiries from internal staff members about part specifications or availability.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Boosted sales by capitalizing on cross-selling and upselling opportunities.
Senior Field Technician Associate
NTTDATA
Nashville, TN
2022 - 2022
- Maintain accurate records of system configurations, repairs, and maintenance activities. Generated reports on incidents, service requests, and operational performance.
- Work closely with the IT team, hospital staff, and external vendors to coordinate projects, resolve escalated issues, and ensure effective communication and collaboration.
- Respond to user inquiries, troubleshoot hardware and software issues, and resolve technical problems in a timely and professional manner.
Education
High School Diploma -
Penn Foster
Spring Hill01-2020
Skills
- Team Collaboration
- Forecasting and planning
- Performance Tracking
- Customer Service
Certification
- Technical Support Fundamentals by Google
- Introduction to Technical Support by IBM
Timeline
Parts Specialist
Bob Tyler Toyota
2023 - 2024
Senior Field Technician Associate
NTTDATA
2022 - 2022
High School Diploma -
Penn Foster
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