Ian Whelton

CDK/Tekion

• Process all Purchase Orders in Service Department
• Coordinated service and sales teams for accessory installations, improving overall service delivery.
• Submit Marketing Campaigns and Related Manufacturer Campaigns for Customer Retention
• Monitor All Used Vehicle Refurbishment on Site
• Facilitated customer after care sales for used vehicles, enhancing customer satisfaction and retention.
• Help With Manufacturer Factory Warranty Timelines
• Collaborated with Service Director and General Manager to support service and sales operations.
• Monitor Sublet Schedule
• Managed extended warranty schedule, ensuring accurate processing and timely claims submissions.

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Offered hands-on assistance, assessing needs and maintaining current knowledge of consumer preferences.
• Ordered parts for internal department for use in inventoried vehicles.
• Processed and reshelved return orders, checking for discrepancies and potential usage.
• Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
• Rearranged parts department to better serve efficiency.

• Completed full vehicle inspections to check for leaks, damage or other issues of concern.
• Replaced damaged, missing or defective parts with new or refurbished components.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
• Examined new and replacement parts to uncover defects.
• Demonstrated process of preventive maintenance and visual inspections to junior mechanics.