Ian Williams

• Managed daily operations of the service department, maintaining a high level of organization and productivity.
• Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
• Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
• Streamlined service processes, resulting in increased efficiency and reduced operational costs.
• Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
• Fostered a culture of continuous improvement within the service team, encouraging open communication and collaborative problem-solving to overcome challenges.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Conducted daily maintenance and upkeep on commercial and residential properties.

Maintained refrigeration systems

Installed and Maintained water softeners and plumbing.

Minor electrical repairs

Exterior repairs

Pressure washing

• Troubleshot equipment breakdowns and performed preventive maintenance.
• Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
• Positively engaged with customers and maintained professional appearance as company representative.
• Performed preventive maintenance and repairs on various types of equipment.
• Used problem-solving skills to alleviate issues efficiently with minimal supervision.

• Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.

• Maintained up-to-date knowledge of legal regulations, ensuring compliance in all transactions.
• Established trust with clients through transparent communication and consistent followups.
• Evaluated collateral assets to determine appropriate bond amounts and minimize financial risk.
• Conducted thorough investigations into defendants'' backgrounds to assess flight risks accurately.
• Located people failing to appear in court.

• Inspected and tested equipment to locate worn and damaged parts.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.

• Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
• Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
• Managed a team of security personnel, providing training and development opportunities to ensure their consistent growth and effectiveness.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

• Answered emergency calls for help from citizens and business owners.
• Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
• Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.