Ian Wix
Dover,DE
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance
Overview
8
8
years of professional experience
Work History
Restaurant Manager
Raising Cane's Restaurants
Dover, DE
07.2025 - Current
- Oversaw daily restaurant operations to ensure exceptional guest service and satisfaction.
- Trained and developed team members on operational procedures, safety awareness, and customer service standards.
- Implemented inventory control measures to reduce waste and improve stock management.
- Monitored food safety compliance, maintaining high standards for cleanliness and quality.
- Responsible for supporting General Manager with tasks and routines appointed to
- Upholding company standards and culture throughout the team
- Creating action plans for moving forward in a strategic manner with performance-based results
- Responsible for closing and opening the business as well as handling financials on a daily basis
- Ensure accountability through 1:1 interactions with team, as well applying corrective action where needed
- Use of tools, forms, and logs to support shift execution from an administrative and operational perspective
- Gives team direct orders to execute on a daily basis
- Providing exemplary customer service to everyone in contact with company
- Proficiency in handling schedules across a 100+ employee business
- Worked with other management on strategically progressing issues and/or opportunities in the business
- Able to take lead on projects and uphold accountability on project completion/progression
Logistics Shift Supervisor
LIDL US
Middletown, DE
11.2024 - 06.2025
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance performance and productivity.
- Managed inventory levels, facilitating timely restocking of merchandise.
- Conducted regular audits to maintain store appearance and organization.
- Implemented efficient workflow processes to optimize staff allocation during peak hours.
- Collaborated with management to develop promotional displays and merchandising strategies.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
Licensed Insurance Representative
State Farm
Milford, DE
04.2024 - 11.2024
- Assisted clients in selecting appropriate insurance policies based on individual needs and preferences.
- Processed policy renewals, ensuring accuracy and compliance with company guidelines.
- Educated customers on coverage options, enhancing understanding of insurance products and services.
- Addressed customer inquiries and resolved issues promptly, improving overall client satisfaction.
- Collaborated with underwriting team to assess risks and recommend policy adjustments as needed.
- Maintained detailed records of client interactions and transactions using CRM software.
- Participated in training sessions to stay updated on industry regulations and best practices.
- Developed strong client relationships through proactive communication and personalized service initiatives.
- Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
- Calculated quotes and educated potential clients on insurance options.
- Upsold additional products and services after identifying customer needs and requirements.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Reported policy changes and company conditions affecting customer satisfaction.
Leadership- Director
Chick Fill A
Milford, DE
03.2018 - 03.2024
- Led strategic initiatives to enhance customer satisfaction and drive repeat business.
- Developed and implemented operational policies to optimize efficiency across multiple locations.
- Mentored management team, fostering leadership skills and promoting a culture of accountability.
- Analyzed market trends to identify growth opportunities and inform menu development strategies.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Bachelor of Arts - Business Administration And Management
University of Delaware
Newark, DECertification - Food Service
ServeSafe Manager Certification
04-2019
High School Diploma -
Lake Forest High School
Felton, DE06-2017
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Organization and prioritization
- Complaint resolution
- Staff scheduling
- Adaptable
- Business operations expertise
- Employee retention
- Supervisory skills
- Performance improvement
- Trained in performance and wage reviews
Accomplishments
- Created efficient systems and routines to provide an Elite scored Eco-sure restaurant for Chick Fil-A for 2 years (2022-2024)
- Lead contributor in providing systems and routines to achieve a food cost gap of $0 for approximately 1-2 years
- Built schedules, developed inventory strategies, and recruited for companies grossing $3-9 million dollars in revenue
- Employee of the Year 2025 from LIDL US for region
- Led Food and Work Safety , Recruiting Inventory, Scheduling, and Operational teams to success with confidence and precision
- Traveled with multiple companies as a representative to multiple work-related events and ceremonies
- Achieved Guardian of the Brand via Chick Fil A- establishing my restaurant as one of the top in the country in Food Waste and Labor Productivity
- Partook in an insurance company that was Top 100 of 10,000+ insurance agents across State Farm
Timeline
Restaurant Manager
Raising Cane's Restaurants
07.2025 - Current
Logistics Shift Supervisor
LIDL US
11.2024 - 06.2025
Licensed Insurance Representative
State Farm
04.2024 - 11.2024
Leadership- Director
Chick Fill A
03.2018 - 03.2024
Bachelor of Arts - Business Administration And Management
University of Delaware
Certification - Food Service
ServeSafe Manager Certification
High School Diploma -
Lake Forest High School