Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Ian Young

Bluffton,SC

Summary

Upbeat, customer-focused Sales Associate with nine years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Sales Associate /Delivery Driver

Flowers By Sue
Hilton Head, SC
07.2023 - Current
  • Handled customer complaints in a professional manner.
  • Placed special orders or called other stores to find desired items.
  • Computed purchases and received and processed cash or credit payment.
  • Collected payments and provided accurate change.
  • Developed trusting relationships with customers by making personal connections.
  • Position in Accounts and Billing with collecting payments and posting bills to customers and or House Accounts.
  • Processing online orders and taking in person orders with exceptional detail.
  • Providing excellent customer service on the phone and in person.
  • Driving and delivering flower arrangements to customers homes or places of business.

Sales Supervisor

Gap Factory Outlet
Bluffton, SC
03.2019 - 03.2023
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Supported sales team members to drive growth and development.
  • Recruited and trained new employees to meet job requirements.
  • Supported team members by assisting in upselling products and services and closing sales with customers.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Implemented procedures that improved accuracy of customer orders.
  • Planned and completed group projects, working smoothly with others.
  • Worked with cross-functional teams to achieve goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Sales Manager

The North Face Inc.
Bluffton, SC
10.2016 - 03.2019
  • Directed and coordinated products, services and sales activities.
  • Managed sales associates by chatting in and chatting out.
  • Handled cash and card transactions/returns.
  • Closed and opened store.
  • Providing excellent customer service in person and on phone calls.
  • Handled merchandising tasks and following through with management.
  • Receiving shipments and sending orders out.
  • Collaborated with management regarding Key Performance Indicators.

Sales Associate

Target
Bluffton, SC
11.2015 - 05.2016
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assessed customer needs to provide assistance and information on product features.
  • Handled cash and card transactions.

Education

Associate of Science - Biology

Technical College of The Lowcountry
Beaufort, SC

Skills

  • Product Sales
  • Upselling
  • Sales Development
  • Customer Needs Assessment
  • Payment Processing
  • Inventory Control
  • Retail Loss Prevention
  • Order Processing
  • Listening Skills
  • Sales Strategies
  • Shipment Processing
  • Merchandising Understanding

Affiliations

  • Cleaning and organizing my car and home.
  • Organizing my music library by artist or composer in regards to the genre and decade of the music.

References

References available upon request.

Timeline

Sales Associate /Delivery Driver

Flowers By Sue
07.2023 - Current

Sales Supervisor

Gap Factory Outlet
03.2019 - 03.2023

Sales Manager

The North Face Inc.
10.2016 - 03.2019

Sales Associate

Target
11.2015 - 05.2016

Associate of Science - Biology

Technical College of The Lowcountry

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