Iana Narsingh
Hempstead,NY
Summary
Resourceful and dedicated High School Student with strong analytical skills and a serious work ethic. Bringing forth excellent organizational abilities, multitasking skills, and the drive to conquer goals. Adept at working well with others and committing myself as a positive team player. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Primark
11.2023 - 12.2023
- Aimed to provide the highest level of customer service each day
- Assisted customers with clothing suggestions and questions.
- Kept the selling floor clean and maintained neat and orderly stations.
- Handled customer inquiries and suggestions courteously and professionally.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Customer Service Representative
Dunkin' Donuts
06.2023 - 11.2023
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Handled customer inquiries and suggestions courteously and professionally.
- Sought ways to improve processes and services provided.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promptly responded to inquiries and requests from prospective customers.
Education
No Degree -
The Academy Charter School
Hempstead, NYHigh School Diploma -
Hempstead High School
Hempstead, NY06.2024
Skills
- Strong Organizational Skills
- Multitasking Skills
- Excellent Customer Service Skills
- Merchandise Orders and Exchanges
Hobbies
Reading Novels
Walking
Swimming
Exercising
extra-curricular activities
- Volunteer at Glory House Recovery, Inc.
Since 2014- Present
- Every spring with the Garden of Healing
-Along with the clients we plant flowers and vegetables
- Fall Flea market
-We provide a variety of foods to the shoppers
-Roast corn, hot dogs, sausages, homemade lemonade
- Every Christmas with the Holiday of Givings
-We provide toys, foods, coats, hats, scarfs, socks, sneakers, arts and crafts, face painting, pictures with Santa, and more to the communities of Hempstead, Roosevelt, Uniondale, Freeport, and other surrounding communities.
Timeline
Customer Service Representative
Primark
11.2023 - 12.2023
Customer Service Representative
Dunkin' Donuts
06.2023 - 11.2023
No Degree -
The Academy Charter School
High School Diploma -
Hempstead High School
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