Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

IANDRA CABRERA RAMOS

Pembroke Pines,FL

Summary

Experienced professional in leasing and property management with a strong ability to establish connections with prospective tenants and effectively execute lease agreements. Demonstrates expertise in customer service, sales, and conflict resolution. Recognized for exceptional teamwork, adaptability, and consistently achieving high occupancy rates. Proven multitasker and team builder, resulting in enhanced tenant satisfaction and operational efficiency.

Overview

5
5
years of professional experience

Work History

Leasing Consultant

Natura Gardens Apartments
03.2024 - Current


  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
  • Distributed and followed up on tenant renewal notices.
  • Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes

Leasing Consultant

Miramar Lakes Apartments
01.2022 - 03.2024
  • Warmly greets visitors, prospective renters, and current residents.
  • Provides potential tenants with brochures, information, and tours of facilities and vacant units.
  • Consults with prospective tenants to identify requirements and budgets, then match these needs with vacant units.
  • Conducts background and credit checks and verifies other references as directed by Leasing Manager.
  • Prepares leases for Leasing Managers review and approval; obtains signatures from management and tenants.
  • Coordinates move-in dates, materials, and processes.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.

Server

Imperium Food & Wine
01.2022 - 01.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Provide excellent customer services.
  • Greet customers and present menus.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Make suggestions based on their preferences.
  • Up-sell when appropriate.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

SERVER

Rosen Shingle Creek
12.2019 - 06.2022
  • Responsible for private banquet service in private events.
  • In charge of delivering drinks and food with exceptional, friendly, and fast service.
  • Routinely cleans table linens, table settings, glassware before and after events.
  • Served food and beverages promptly with focused attention to customer needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Education

Associate in Art (A.A.) - Psychology

Valencia College
Orlando, FL
06.2020

Hospitality And Tourism Management -

Florida Atlantic University
Boca Raton, FL
04.2020

Skills

  • Customer Service
  • Building Rapport
  • Fair Housing Regulations
  • CRM / Yardi Software
  • Proficient in Microsoft Office and Excel
  • Multitasking
  • Sales Techniques
  • Time Management

Accomplishments

  • Used Microsoft Excel to develop renewals tracking spreadsheets.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Leasing Consultant

Natura Gardens Apartments
03.2024 - Current

Leasing Consultant

Miramar Lakes Apartments
01.2022 - 03.2024

Server

Imperium Food & Wine
01.2022 - 01.2023

SERVER

Rosen Shingle Creek
12.2019 - 06.2022

Associate in Art (A.A.) - Psychology

Valencia College

Hospitality And Tourism Management -

Florida Atlantic University
IANDRA CABRERA RAMOS