Ian Fabio Bonet Corcho
Miami
Summary
Adaptable and proactive individual known for strong problem-solving skills. Experience in handling customer inquiries and operational tasks in high-pressure settings. Eager to leverage expertise to support organizational goals and enhance service quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Airport Customer Service Agent
Copa Airlines
Miami
04.2025 - 09.2025
- Greeted passengers and assisted with check-in procedures at Copa Airlines.
- Coordinated boarding processes to ensure timely departures for flights.
- Resolved customer inquiries and complaints efficiently during peak travel times.
- Monitored and maintained baggage handling systems for optimal performance.
- Collaborated with team members to ensure compliance with safety regulations.
- Provided information on flight schedules, services, and airport facilities to travelers.
- Assisted passengers with special needs, ensuring a smooth travel experience.
Package Handler
Fedex Express
Miami
03.2023 - 01.2024
- Sorted packages by destination to ensure timely dispatch.
- Operated conveyor systems to move packages efficiently through the facility.
- Inspected incoming shipments for accuracy and damaged items.
- Loaded and unloaded delivery trucks following safety protocols.
- Maintained cleanliness and organization of work area to enhance productivity.
- Assisted team members in meeting daily package handling goals.
- Followed safety guidelines to minimize workplace accidents and injuries.
- Communicated effectively with colleagues to coordinate workflow and logistics.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Clerk
Safe Haven Behavioral Center
Miami
01.2020 - 03.2023
- Managed patient intake and documentation for behavioral health services.
- Coordinated scheduling for appointments and therapy sessions effectively.
- Assisted in maintaining accurate client records and confidential information.
- Communicated with healthcare providers to streamline patient care processes.
- Organized files and documents for easy access and retrieval by staff.
- Collaborated with team members to improve service delivery at the center.
- Implemented safety protocols to ensure a secure environment for clients.
Education
Master of Science -
Walden University
Minneapolis, MN09-2025
Bachelor of Science -
Florida International University
Miami, FL05-2025
Associate of Arts -
Miami Dade College
Miami, FL04-2022
High School Diploma -
City of Hialeah Educational Academy
Miami, FL06-2020
Skills
- Project management
- Effective communication
- Team collaboration
- Time management
- Passenger assistance and support
- Boarding efficiency
- Travel documentation verification
- Lost luggage resolution
- Flight scheduling and coordination
- Multitasking skills
Languages
English
Full Professional
Spanish
Native/ Bilingual
Certification
TMS Therapy system
References
References available upon request.
Timeline
Airport Customer Service Agent
Copa Airlines
04.2025 - 09.2025
Package Handler
Fedex Express
03.2023 - 01.2024
Clerk
Safe Haven Behavioral Center
01.2020 - 03.2023
Master of Science -
Walden University
Bachelor of Science -
Florida International University
Associate of Arts -
Miami Dade College
High School Diploma -
City of Hialeah Educational Academy