Ian Keith G. Bejo
Salisbury,MD
Summary
* Customer-focused professional with background as Customer Experience Agent. Possess strong knowledge in customer service, conflict resolution, and communication skills which have been utilized to enhance customer satisfaction in previous roles. Strengths include active listening, problem-solving, and maintaining positive relationships with diverse customers. Have consistently demonstrated commitment to improving overall customer experience.
* Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.
Overview
16
16
years of professional experience
1
1
Certification
Work History
T-Mobile Customer Experience Agent
Alorica Teleservices, Inc.
Queen City, Quezon City
02.2021 - 08.2022
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided detailed product information and assistance to customers, improving product understanding.
- Provided technical support for customer's account related issues.
- Maintained confidentiality of customer information in compliance with privacy regulations.
NCL Crew
CF Sharp Crew Management, INC.
Manila, Manila
05.2014 - 03.2020
Galley Utility - To ensure efficient cleaning and sanitation of assigned (i.e. pot washer, glass washer, dish
washer, garbage room, etc.) area within the hotel operation on-board vessel
Crew Utility (Cabin Steward) - To ensure efficient cleaning and sanitation of assigned cabin/area within the hotel operation on-board vessel.
Deck Steward (Pool attendant) - Responsible for the set-up, maintenance and breakdown of deck equipment, Provides deck chairs, towels,
Brand Ambassador/ Sales Assistant
Phil-Foods Fresh-Baked Products, INC.
05.2008 - 09.2013
- To help customers in identifying and purchasing required goods and services in a retail store environment.
- In addition it is to encourage customers to purchase a greater range of products.
Kitchen Staff / Service Crew
Jolibee Food Corporation
04.2006 - 10.2006
- To provide excellent customer service.
Education
Secondary -
Maysan National High School
Maysan Valenzuela City Philippines01.2004
Primary -
Malinta Elementary School
Malinta Valenzuela City Philippines01.2000
Skills
- Excellent Customer service
- Technical support
- Billing adjustments
- Product knowledge
- Conflict resolution
- Customer relationship management
- Effective communication
- Team collaboration
- Active listening
- Sales techniques
- Multitasking and prioritization
- Calm under pressure
- Sanitation practices
- Cleaning techniques
References
- Jei Cris Aguilar, Fleet Manager, CF Sharp Shipping Lines, Manila, Philippines, +639989585427
- Jaqueline Cabato, Alorica Teleservices, Inc. Team Leader, +639178362995
Certification
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Trainings And Seminars
- Anti - Piracy Awareness Training, 04/24/14, CF Sharp Crew Management, Inc.
- Pre - Departure Orientation Seminar (PDOS), 04/23/14, CF Sharp Crew Management, Inc.
- Ship Security Awareness Training and Seafarers with Designated Security Duties Course, 04/15/14, CF Sharp Crew Management, Inc.
- Crowd Management, 04/10/14 to 04/11/14, Sharp Maritime Security Training Services, Inc.
- Quality Customer Service Orientation, 05/13/13, Puregold Price Club, Inc.
- Basic Training, 03/04/14 to 03/12/14, CF Sharp Crew Management, Inc.
- Computer Based Training, 02/25/12, SM Hypermarket, Valenzuela
- Customer Service Orientation, 06/06/10, SOUTH Super Market, Valenzuela
- Food Safety: Hazard Analysis Critical Control Point, 06/01/08 to 06/03/08, Gardenia Bakeries, Philippines
- ISO: International Organization for Standardization, 06/01/08 to 06/03/08, Gardenia Bakeries, Philippines
Personal Information
- Place of Birth: Valenzuela City
- Height: 5'5
- Weight: 150 lbs
- Citizenship: Filipino
- Father's Name: Raul Bejo
- Mother's Name: Lolita Gabrillo
- Date of Birth: 07/05/87
Timeline
T-Mobile Customer Experience Agent
Alorica Teleservices, Inc.
02.2021 - 08.2022
NCL Crew
CF Sharp Crew Management, INC.
05.2014 - 03.2020
Brand Ambassador/ Sales Assistant
Phil-Foods Fresh-Baked Products, INC.
05.2008 - 09.2013
Kitchen Staff / Service Crew
Jolibee Food Corporation
04.2006 - 10.2006
Secondary -
Maysan National High School
Primary -
Malinta Elementary School
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