Ianna Farley
Bellagio Hotel and Casino
Las Vegas
1
Language
1
Certification
12
years of professional experience
Experienced Server with over 6 years in poolside service and hospitality. Delivers outstanding customer experiences, manages complex drink orders, and maintains a clean, inviting atmosphere. Strong in teamwork and adaptability, consistently enhancing guest satisfaction while multitasking in fast-paced environments.
Work History
Pool Cocktail Waitress
4 Years 6 Months- Utilized in-depth understanding of menu items to advise patrons on selections, fostering an enjoyable dining atmosphere.
- Achieved high levels of guest satisfaction by promptly addressing drink and meal-related issues. Strengthened collaboration with bussers, cooks, and staff to enhance service efficiency. Promoted a positive work environment even during peak service times.
- Executed accurate cash handling and proficiently operated point-of-sale systems.
- Thrived in high-pressure environments, effectively managing tasks in a fast-paced establishment.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Assisted colleagues during peak hours, demonstrating flexibility and adaptability in a fast-paced environment.
Bartender
10 Months- Demonstrated expertise in menu offerings, providing tailored recommendations to enhance customer dining experiences.
- Maintained service bar functionality to ensure timely and accurate drink delivery for guests.
- Orchestrated enjoyable dining experiences by ensuring prompt service and addressing payment discrepancies on bar tabs.
- Maintained cleanliness and organization of bar equipment to ensure optimal functionality.
- Assisted team members in maintaining a positive work atmosphere while collaborating with bussers, cooks, and other staff. Supported coworkers by fostering a positive attitude under pressure. Cooperated with bussers, cooks, and staff to ensure a harmonious work environment.
- Executed accurate cash handling and proficiently operated point-of-sale systems.
- Thrived in high-pressure environments, effectively managing multiple tasks in a fast-paced establishment.
Bartender
5 Months- Validated guest identification to ensure compliance with age restrictions for alcohol sales.
- Assisted in serving wine, beer, liquor, and mixed drinks to patrons. Provided support in beverage service to enhance guest experiences. Facilitated the delivery of various drinks to customers.
- Demonstrated expertise in menu offerings, providing tailored recommendations to enhance customer dining experiences.
- Monitored dining experience to ensure tables enjoyed meals and addressed payment issues on bar tabs.
- Maintained cleanliness and functionality of bar equipment to ensure optimal service delivery.
- Maintained a positive attitude while collaborating with bussers, cooks, and other staff under pressure. Supported team efforts in delivering quality service during busy shifts. Assisted in fostering a cooperative work environment with fellow staff members.
- Executed accurate cash handling and proficiently operated point-of-sale systems.
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Server/Bartender
2 Years 7 Months- Demonstrated expertise in menu offerings, providing tailored recommendations to enhance customer dining experiences.
- Oversaw guest satisfaction by ensuring tables were enjoying meals and promptly rectified any payment issues related to bar tabs.
- Maintained cleanliness and functionality of bar equipment to ensure optimal service delivery.
- Maintained a positive attitude while collaborating with bussers, cooks, and other staff members under pressure. Assisted team members in achieving operational efficiency and customer satisfaction. Accurately processed transactions and operated point-of-sale systems.
Host/Takeout/Server
2 Years 7 Months- Welcomed guests upon arrival and managed waiting list efficiently.
- Streamlined check-in processes, reducing wait times during peak hours through efficient management techniques.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Delivered exceptional customer service in high-pressure settings.
- Cultivated customer relationships by providing friendly and approachable service.
Front Counter Cashier
10 Months- Delivered exceptional customer service during high-volume, fast-paced operations, ensuring customer satisfaction
- Fostered positive communication with coworkers and management, enhancing team collaboration
- Operated point-of-service (POS) computer system for automated order taking, streamlining transaction processes
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of front counter and dining area to enhance customer experience.
- Collaborated with team members to ensure smooth workflow during peak hours, optimizing service speed.
Education
Some college - Social Work
High School Diploma
Skills
POS
Upselling
Health regulations
Order accuracy
Food Preparation
Kitchen Experience
Exceptional customer service
Team player attitude
Strong communication skills
Reliable work ethic
Engaging personality
Banquet Experience
Customer engagement
Certification
Food Handler Certification
Languages
English
Timeline
Pool Cocktail Waitress
Bellagio Hotel and Casino
02.2022 - CurrentRead More
Bartender
Sugar Factory
04.2021 - 02.2022Read More
Bartender
Condado Tacos and Tequila
10.2020 - 03.2021Read More
Server/Bartender
PF Changs
03.2018 - 10.2020Read More
Host/Takeout/Server
Red Lobster
08.2015 - 03.2018Read More
Front Counter Cashier
Taco Bell
10.2014 - 08.2015Read More
University of Akron Main Campus
Some college from Social Work
Read More
Kenmore High School
High School Diploma
Read More
Assessments
- Food Service: Customer Situations — Highly Proficient
- August 2020
- Ensuring customer satisfaction, prioritizing tasks, and suggesting products in a food service setting. Full results: Highly Proficient
- Bartending — Highly Proficient
- February 2021
- Understanding, pouring, and mixing drink orders Full results: Highly Proficient
- Work style: Reliability — Proficient
- Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
- Work motivation — Expert
- April 2021
- Level of motivation and discipline applied toward work Full results: Expert
- Customer service fit — Expert
- Measures the traits that are important for success for customer service roles Full results: Expert
- Food service: Customer situations — Highly Proficient
- September 2021
- Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Highly Proficient
- Attention to detail — Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Certifications
TAM Card
Health Card