Ian Wallace
Amarillo,TX
Summary
As a car wash supervisor, I was responsible for overseeing the daily operations to ensure everything ran smoothly and efficiently. I managed a team of employees, created schedules, trained new hires, and made sure everyone followed proper safety procedures. I handled customer service, answered questions about our services, and resolved any complaints or concerns in a professional manner. Part of my job included monitoring and maintaining equipment, checking for any issues, and making sure everything was working correctly. I also kept track of inventory and supplies, placing orders when necessary to avoid delays in service. Cleanliness and safety were top priorities, so I regularly checked that the work area was organized and free of hazards. I worked closely with upper management by reporting daily sales, maintenance logs, and any issues that came up during the day.
To-Go Specialist at Chili’s, responsible for managing high-volume phone and online orders with accuracy and efficiency. Coordinated with kitchen staff to ensure timely preparation, proper packaging, and quality control of all orders. Handled payment transactions, resolved customer concerns promptly, and maintained a friendly, professional demeanor to drive customer satisfaction and repeat business. Demonstrated strong multitasking, communication, and organizational skills in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
To-Go Specialist
Chillis
Amarillo, TX
02.2024 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Contributed to sales growth by upselling menu items when taking orders from customers.
- Developed method for handling peak hours more effectively, ensuring smoother workflow and happier customers.
- Boosted repeat customer rates by providing consistently excellent service and engaging positively with patrons.
Supervisor
Toot’n Totum
Canyon, TX
08.2023 - 10.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
High School Diploma -
Canyon Highschool
Canyon, TX05.2024
Skills
- Strong multitasking
- Phone etiquette
- Initiative-taking
- Quick learner
- Flexibility
- Goal oriented
- Complaint resolution
- Cleanliness
- Detail-oriented
- Money handling
- Payment processing
- Upselling
- Guest relations management
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Professionalism
- Continuous improvement
- Adaptability
Timeline
To-Go Specialist
Chillis
02.2024 - Current
Supervisor
Toot’n Totum
08.2023 - 10.2024
High School Diploma -
Canyon Highschool