Ian Wea
Seattle,WA
Overview
6
6
years of professional experience
Work History
Assistant Manager
TJ Tire/ Les Shwab Tire Center
Seattle, WA
08.2020 - 02.2025
- Resolved customer inquiries and complaints requiring management-level escalation.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Estimated costs of vehicle repair.
- Repaired, replaced and adjusted brakes.
- Inspected vehicles for mechanical issues and recommended appropriate repair services.
- Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
- Educated customers about preventative maintenance programs available at the dealership.
Mobile Service Technician
GCR Tires
Tukwila, WA
01.2019 - 08.2020
- Changed and rotated tires for customers to provide safety and maximize customer service rankings.
- Located and repaired punctures in tires, applied patches, or advised on replacement for severely damaged rubber.
- Maintained inventory by loading and unloading tire shipments.
- Drove to industrial sites to provide services or respond to emergency calls.
Education
Automotive Repair Certification - Automotive Repair
Bates Technical College
Tacoma, WA06-2016
Skills
- Customer service
- Conflict resolution
- Brake inspection
- Parts ordering
- Inventory management
- Product and service sales
References
Steve B Jackson
General Manager - Ballard Les Schwab Tire Center 10+ Years
Contact number (206) 783-7131
Edwardo Chavez
General Manager - Pomps Tires Monroe
Contact number (425) 488-6114
Mason J. Iverson
Assailant Manager - Tacoma 6th Ave Les Schwab Tire center
Contact number (253)756-9699
Timeline
Assistant Manager
TJ Tire/ Les Shwab Tire Center
08.2020 - 02.2025
Mobile Service Technician
GCR Tires
01.2019 - 08.2020
Automotive Repair Certification - Automotive Repair
Bates Technical College
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