Iasia Batchelor
Charlotte,NC
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
6
6
years of professional experience
Work History
Server Shift Leader
California Pizza Kitchen
Bonita Springs, FL
01.2024 - 06.2024
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Director of Administration
New Life Dream Centers
Fort Myers, FL
09.2018 - 01.2024
- Standardized office structures and processes to promote collaboration and increased performance.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Supported timely and accurate administrative task completion.
Prep Cook
Ruth Chris Steakhouse
Bonita Springs, FL
03.2023 - 06.2023
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Server Shift Leader
Texas Tony's Rib House
Naples, FL
02.2022 - 05.2022
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Enhanced customer satisfaction by promptly addressing concerns and providing personalized solutions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Server
Wisteria Tea Room & Cafe
Fort Myers, FL
08.2021 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Theology - Theology
Kairos University
Fort Myers, FL07.2014
High School Diploma -
Eagles Landing High School
McDonough, GA05.2004
Skills
Strong leadership and communication skills
Ability to multitask
Time management skills
Problem-solving skills
Organizational skills
Kitchen experience
Timeline
Server Shift Leader
California Pizza Kitchen
01.2024 - 06.2024
Prep Cook
Ruth Chris Steakhouse
03.2023 - 06.2023
Server Shift Leader
Texas Tony's Rib House
02.2022 - 05.2022
Server
Wisteria Tea Room & Cafe
08.2021 - 01.2022
Director of Administration
New Life Dream Centers
09.2018 - 01.2024
Theology - Theology
Kairos University
High School Diploma -
Eagles Landing High School