Iasia Reed
Little Elm
Summary
Exceptional Office Professional providing more than 18 years' experience who excels at uncovering customer needs, finding solutions and handling objections, confidential tasks and making routine office tasks as efficient as possible. Proven managerial experience while maintaining high standards and achieving company goals. Top performer with a consistent track record of meeting and exceeding goals.
Overview
11
11
years of professional experience
Work History
BDC Administrator
Grapevine honda
Grapevine
09.2024 - Current
- Managed customer inquiries and appointments for service and sales departments.
- Coordinated communication between departments to enhance customer satisfaction.
- Utilized dealership management software to track leads and customer interactions.
- Trained new staff on BDC procedures and best practices for efficiency.
- Scheduled follow-up calls to ensure consistent communication with clients.
- Maintained up-to-date knowledge of company products and services.
- Resolved customer complaints in a timely manner while maintaining high levels of customer service.
- Cultivated relationships with customers by providing prompt response times when dealing with inquiries or complaints.
- Performed data entry tasks including updating account information in the system.
- Provided technical support to customers regarding product features, troubleshooting, and usage issues.
- Managed team workloads according to established deadlines.
- Monitored incoming emails and responded appropriately.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Customer Service Agent (Dog Registration)
American Kennel Club
01.2019 - 05.2024
- Answering customer calls needing help with online dog registration and litter registration
- Assisting in other department when needing such and our events and shop departments
- Proving knowledge about healthy breeding
- Assisting customers and going above and beyond to meet our customer needs
Customer service representative (insurance claims processing)
North Carolina Joint Underwriting Association
Raleigh
08.2018 - 01.2019
- Investigate claims for customers who have suffered personal damage to property covered.
- Interact effectively with customers, insured agents, police, and other personnel involved in the claims process.
- Document claim file activities in accurate and timely manner.
- With the claims I would obtain relevant facts to determine coverage loss and liability.
- Evaluating the damage provides information to the insured with the amount of compensation due the customer.
- Ensure that claims are genuine and do not involve any fraudulent actions.
Customer Service Rep/ Team Lead/ Training team
BBVA Compass Bank
San Antonio
06.2017 - 08.2018
- Greeting new customers over the phone, assisting customers with any questions regarding new BBVA Products such as New Accounts openings, applying for Credit Cards and Personal Loans.
- As a Team leader and being a part of the On Boarding Team. My duties are communicating deadlines and sales goals to team members, Adherence to the company's regulations and performance goals.
- Always provide positive guidance to my team members to reach company goals in a timely manner
- Support management with various office duties such as coaching customer service reps when needing a little help.
- Building confidence and trust when new Reps come to the customer service floor from training class.
Customer Service Representative / Assistant Manager
Reddy Ice
Dallas
05.2015 - 06.2017
- Improve Customer Service Experience, create, engage customers and facilitate organic growth.
- Take ownership of customer issues and follow problems through to resolution.
- Self-motivated, team player and individual.
- Maintain an orderly work flow according to priorities, receiving inbound and outbound calls.
- Placing orders for delivery and any technical issues.
- Coordinating with field tech to fix issues and or delivery's.
- Moved into working with the sales team to qualify for a new account set, following up with the sales team on new accounts.
- Helping when needed within the customer service department.
- As a leader of the customer care department I have taken a key role in improving customer care experience through the following tactics.
- Mentoring, Supervising overall functions and staff of customer service operation. Handing top-notch professional support service, providing personal interaction and resolving complex issues.
- Ability to motivate and train others, active listening, reading comprehension, excellent problem-solving skills, organized, combined with multi-tasking skills.
- Training New Team Members
- 1ST interview
- Inventory
- Opening/Closing duties
- Payroll when need
Education
Wayne Community College
Goldsboro, NCHigh School -
Thomas Jefferson High School
Denver, COSkills
- Attentive, Adaptable, excellent time management skills
- Superb Professional phone etiquette
- Positive and friendly
- Critical thinker, with stellar organizating skills
- Goals and family-oriented
- Outstanding Team building expert
- Strong interpersonal skills
- Impressive office management skills
- Positive active listener, able to pay attention to detail
Languages
English
Full Professional
A1
Affiliations
- Volunteer work for the homeless motivational speaker to younger adults. As well as children.
References
References available upon request.
Timeline
BDC Administrator
Grapevine honda
09.2024 - Current
Customer Service Agent (Dog Registration)
American Kennel Club
01.2019 - 05.2024
Customer service representative (insurance claims processing)
North Carolina Joint Underwriting Association
08.2018 - 01.2019
Customer Service Rep/ Team Lead/ Training team
BBVA Compass Bank
06.2017 - 08.2018
Customer Service Representative / Assistant Manager
Reddy Ice
05.2015 - 06.2017
Wayne Community College
High School -
Thomas Jefferson High School