Iayonna Mack
Brandon,FL
Summary
Dedicated professional with a strong background in customer service and healthcare support seeking to enhance role. Proven ability to handle physically demanding tasks, demonstrated through previous roles in hospital settings. Excellent communication skills and compassionate nature ensure safe and efficient work while maintaining high standards of care and comfort.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Rep
Victoria Secret
10.2024 - 07.2024
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely and professional manner
- Assisted customers with product selection, ensuring a personalized and engaging shopping experience
- Processed transactions efficiently, including sales, returns, and exchanges, while maintaining accuracy and compliance with company policies
- Collaborated with team members to maintain a clean, organized, and visually appealing store environment
- Participated in training sessions to stay updated on product knowledge and customer service best practices
- Managed customer complaints with empathy and tact, striving to achieve satisfactory resolutions and enhance customer loyalty
- Supported promotional activities by informing customers of current sales, events, and loyalty programs
- Utilized point-of-sale systems to manage inventory and track sales data, contributing to store performance metrics
Customer Service Rep
Panera Bread
04.2023 - 04.2024
- Provided exceptional customer service by greeting and assisting guests, ensuring a welcoming and efficient dining experience
- Managed cash register operations, including processing transactions, handling cash, and maintaining accurate records
- Addressed customer inquiries and resolved complaints promptly, ensuring customer satisfaction and loyalty
- Coordinated with kitchen staff to ensure timely delivery of orders, maintaining effective communication between front and back of house
- Maintained cleanliness and organization of the dining area, adhering to health and safety standards
- Assisted in training new team members, sharing best practices and company protocols to enhance team performance
- Promoted menu items and daily specials, contributing to increased sales and customer engagement
Education
High School Diploma -
FL05.2024
Skills
- Problem solving
- Critical thinking
- Flexibility
- Organization
- Communication Skills
- Time Management
- Physical Stamina
- Attention to Detail
- Teamwork
- Emotional intelligence
- Collaborative
- Supportive
Certification
Certified in Volunteer Administration, Florida Association for Volunteer Resource Management, 2024
Timeline
Customer Service Rep
Victoria Secret
10.2024 - 07.2024
Customer Service Rep
Panera Bread
04.2023 - 04.2024
High School Diploma -
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