Iban Emilio Caibahilon Fournier

satisfaction

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.

• Effectively communicated with customers in both English, Spanish and Italian ,demonstrating strong language proficiency
• Responded to customer requests for products, services, and company information.
• Achieved an average customer satisfaction rating of 98 % based on post-interaction surveys
• Participated in training sessions to stay updated on product knowledge, company policies, and industry trends

• Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
• Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
• Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
• Increased customer satisfaction by addressing and resolving complex issues effectively.

• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
• Assisted customers with Spanish-language inquiries in a timely and professional manner.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.

• Creates daily reports
• Provides real-time assistance
• Performs routine admin tasks
• Identifies opportunities for operations improvements
• Handles ad hoc tasks
• Ensures deliverables are met

• Maintained a clean and organized store environment, enhancing customer shopping experience.
• Kept customer spaces clean, neat and organized for maximum appeal.
• Educated customers about ongoing promotions and special offers, driving additional revenue for the store.
• Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.