Ibelisse Suarez
Ideal Health Corporation/The Raj Ayurveda Health Spa
Dahlonega,GA
1
Language
26
years of professional experience
Dedicated customer service representative with 30 years of experience in problem resolution and relationship building. Proven ability to enhance customer satisfaction and train new staff on effective service protocols.
Work History
Customer Service Representative
22 Years 2 Months- Resolved customer inquiries and issues, ensuring high satisfaction levels.
- Delivered timely information regarding health services and products to clients.
- Collaborated with team members to streamline service processes and improve efficiency.
- Trained new staff on customer service protocols and company policies.
- Maintained accurate records of customer interactions using CRM software.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Care Representative
3 Years 11 Months- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
Education
Associate of Science - General Studies
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience
Computer proficiency
Conflict resolution
Complaint handling
Payment processing
Professional telephone demeanor
Microsoft outlook
Scheduling
Follow-up skills
Product knowledge
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Ideal Health Corporation/The Raj Ayurveda Health Spa
01.2001 - 03.2023Read More
Customer Care Representative
Cambridge Temp Agency
02.1997 - 01.2001Read More
Indian Hills Community College
Associate of Science from General Studies
Read More