IBHADEOWO OBEAHON
Philadelphia,PA
Summary
Self-motivated customer service professional with over 5 years' experience in face-to-face customer service environment. Skilled at providing exceptional services and establishing rapport with clients. Communicate effectively both orally and in writing to customers, peers, and management. Ability to interact and effectively communicate with people of diverse background. Personable and professional demeanor under pressure. Competent at evaluating options and generating solutions. Strong commitment to team environment with the ability to adapt, contribute and follow leadership directives.
Overview
5
5
years of professional experience
Work History
Income Maintenance Caseworker
Department Of Human Services
09.2019 - Current
- Interviewing clients to determine their eligibility for state and federal funded public assistance program such as Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), Medical Assistance (Medicaid), LIHEAP& LIHWAP.
- Assessing clients’ needs and making referrals based on those social needs to appropriate resources, such as Childcare Information Services (ELRC) and CareerLink/JEVS employment program.
- Gathering information via telephone, mail, email and in person from clients applying for PA services.
- Following and implementing DHS policies and guidelines while making determination for PA services.
- Organizing and prioritizing large caseload of 100 to 200 clients to ensure fast, timely and efficient determination of eligibility and ongoing case management.
- Operating computer, imaging systems and secured databases to retrieve and or enter data pertaining to individual cases.
- Participating in team projects, demonstrating ability to work collaboratively and effectively.
Warehouse Associate
Amazon
09.2018 - 03.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Checked packages and merchandise for damage and notified vendors.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Responded to all inquiries and reports from manager and supervisors in prompt and professional manner.
- Assisted coworkers by listening and offering help when needed.
- Worked safely around moving machinery
Education
Master of Arts - Supply Chain Management
American Public University System
Charles Town, WV06.2024
Bachelor of Arts - Criminal Justice
Temple University
Philadelphia, PA05.2018
Associate of Science - Criminal Justice
Community College of Philadelphia
Philadelphia, PA05.2014
Skills
- Verbal and Written Communication Skills
- Time Management, Leadership and Organizational Skills
- Data Archiving and Integrity
- Caseload Management
- Team player
- Operations Processes
- Microsoft Office Suite
- 40 WPM typing speed
- Customer Service
Timeline
Income Maintenance Caseworker
Department Of Human Services
09.2019 - Current
Warehouse Associate
Amazon
09.2018 - 03.2019
Master of Arts - Supply Chain Management
American Public University System
Bachelor of Arts - Criminal Justice
Temple University
Associate of Science - Criminal Justice
Community College of Philadelphia
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