Ibiana Collado

Experienced automotive professional with a strong background in BDC sales and vehicle appraisals. Successfully managed approximately 1,000 pre-owned vehicle appraisals per month through Mannheim across New York, New England, and Pennsylvania. Currently excelling as a Car Sales Associate while continuing to perform accurate and efficient appraisals. Skilled in market analysis, customer relations, and delivering results in fast-paced environments.

• Developed strong problem skills by resolving complex customer issues efficiently
• Process Wire transfers, Opening Business Account/ Personal Account
• Process Foreign Currency Buy/Sell
• Hybrid Teller/ Banker
• Open Particular loans for Customer
• Balanced currency, coin and checks in cash drawer at end of the shift accurately
• Promoted Bank Products and services to consistently meet cross-selling goals
• Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
• ATM custodian

• Developed and maintained client reported to meet financial service needs and drive branch loyalty while also completing goals for credit card/loan applications
• Training To be a branch operations manager
• Branch ATM custodian in charge of balancing maintaining the ATM daily
• Referred unresolved, customer grievances to designated department for further investigation
• Analyze and collected customer information to prepare product or service reports
• Top six refer teller for route three district, quarter to maintain an average of100% customer satisfaction score – top performing teller for the branch for August2022 – top referral in the branch for the year of2022
• Making daily schedule call blocks for customers to continue the relationship with Santander

• Delegating tasks to team members according to individual strengths
• Taught company procedures to new employees and increase progress by identifying areas of weakness
• Inspected work environment for health and safety hazards, and reporting findings to manager
• Assisted managers with employee recruitment and interviews
• Analyzed, corporate, intelligent data to identify trends and patterns
• Managed multiple projects simultaneously, ensuring timely completion and high-quality results.

• Addressed customers conflicts courteously, using suitable methods and problem-solving skills
• Greeting customers and displaying respectful attitudes, helping develop rapport with customers and build lasting relationships
• Build custom fences, decks, etc
• Using the system3-D models
• Increased sales for the year of2020
• Update/maintain database with accurate customer information in a timely data entry
• Update referrals for business customers looking to buy bulk items for their upcoming projects