Ibrahem Elayan
Amman
Summary
Dynamic Logistics Manager with a proven track record at GO Jordan Shipping, excelling in supply chain management and customer relationship management. Enhanced operational efficiency through strategic logistics initiatives and effective shipment tracking. Committed to delivering exceptional service and fostering collaboration across teams to achieve outstanding results.
Overview
3
3
years of professional experience
Work History
Logistics Manager
GO Jordan Shipping
Amman
01.2023 - Current
- Coordinated daily logistics operations ensuring timely delivery and efficient workflow.
- Assisted in developing logistics strategies to enhance operational efficiency across departments.
- Monitored shipment schedules and updated stakeholders on delivery statuses regularly.
- Worked collaboratively with customers and staff at various levels.
- Created reports to track shipment progress, delivery times, and costs associated with transport.
Customer Service Representative
Amazon
Amman
09.2022 - 01.2023
- Assisted customers with inquiries and product information.
- Managed returns and exchanges, ensuring customer satisfaction.
- Utilized internal systems to track orders and resolve issues.
- Collaborated with team members to improve service efficiency.
- Documented customer interactions in the CRM system accurately.
Education
High School Diploma -
Arab Community College
Amman12-2020
Skills
- Supply chain management
- Inventory control
- Data analysis
- Shipment tracking
- Logistics strategy
- Customer relationship management
Languages
English
Professional
Arabic
Professional
Timeline
Logistics Manager
GO Jordan Shipping
01.2023 - Current
Customer Service Representative
Amazon
09.2022 - 01.2023
High School Diploma -
Arab Community College
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