IBRAHIM BIRUNGI
Kampala
Summary
Hardworking candidate enthusiastic about learning more about the Hospitality field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Driver and sales representative
Ifah cookies Co.
01.2023 - Current
- Drawing a route plan in order to make sales in wider areas of the region without colliding with other competitors in the market
- Ensuring every order that was made online by the customers was reached out to them safe and in time
- Making receipts of the purchased products for the customers for both cash and credit customers.
- Followed all relevant traffic laws and safety regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
Guest Service Representative
Good Choice Restaurant
02.2022 - Current
- Welcomed guests on arrival, displaying a professional and friendly approach.
- Responded to guest inquiries, complaints, and special requests to increase customer satisfaction.
- Handled payment transactions accurately, maintaining proper cash-handling procedures at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Data manager
MAZ CONTRACTORS LTD.
06.2022 - 12.2022
- Analyzing the company's data and providing timely confidentiality and security to it.
- Trained team members in best practices for data handling, improving overall productivity and data integrity.
- Optimized database performance with regular maintenance, updates, and optimizations.
- Deployed optimal reporting software and developed dashboards and reporting systems for data summaries.
- Collaborated with cross-functional teams to identify data requirements and ensure proper integration within the system.
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
Internship
Marie Stopes (UG).
01.2022 - 07.2022
- Dismantling of machines and fixing hard Disk issues with my team
- Installing windows software on machines in the data center
- Researching about what kind of software can combine all cameras of the company on one grid (we ended up using ISPY which was a convenient software for all the cameras and we were able to carry out surveillance of the company premises and the outlets
- Checking of spoilt machine, analyzing the problem, and rectifying the solution for the problem.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Head of IT Department and sales management
Amerdash International.
01.2021 - 01.2022
- Ensuring that all information systems are working effectively at every end of the day
- Managing data entry and providing a report at the end of each day (a report basically containing the actual work rate and work efficiency of the day and by the end of the week)
- Managing the sales department
- Leading the sales team, and making sure they provide the necessary working efficiency
- Reaching out to customers online, and offline (physically) to explain the effectiveness and efficiency of the products and services that are given by the company
- Drawing a weekly goal plan, than should enable the company make more sales and widen the customer base around the regions.
Internship student
Post bank (U) LTD.
01.2019 - 01.2020
- Connection of printers to desktops and ensuring communication between them is fast and efficient
- Making of internet cables using network tools
- Computer maintenance (dismantling and cleaning of computers)
- Data entry (data containing everyone on the bank's network and each desktop and PC assigned to them)
- Installation of different software to different desktops in the bank
- Maintenance of the data center (regulating heat from machines using the air conditioning temperature, cleaning of the machines and their racks).
Education
Kampala International University
01.2022
Turkish light Academy secondary school
01.2016
Turkish light Academy secondary school
01.2014
Kitende primary school
01.2010
Skills
- Time Management
- Schedule Management
- Order picking and processing
- Customer rapport
- Database Management
- Customer Service
- Problem-Solving
- Patience and understanding
- Safety Management
Tel
+256741284474/ 072636799
Languages Spoken
- English
- Luganda
- Swahili
Relevant Modules
- Computer fundamentals (c+)
- Digital logic(A)
- Emerging trends in computing(B+)
- English Language skills(B+)
- Operating systems(B)
- Research methods(A)
- Information and network security(D+)
- Computer networks and data communication(C)
Hobbies And Interests
I enjoy reading, fashion and socializing with friends and family
Personal Information
Nationality: Uganda
References
- Mr. Amer Kiyingi, Arena41, Managing Director, Wilson road, Kampala, tayekiing@gmail.com, +256 702635395
- Ms. Zubeda Amer, Amerdash International, Chief Executive officer, plot 122, ndeeba, Kampala, amerdash@gmail.com, +256773824420
- Mr.MATOVU MUSSAH NSAMBA, Maz Contractors LTD, Managing Director, Mbale, Uganda, mazcontractors3@gmail.com, +256 755007478
Languages
English
Full Professional
Timeline
Driver and sales representative
Ifah cookies Co.
01.2023 - Current
Data manager
MAZ CONTRACTORS LTD.
06.2022 - 12.2022
Guest Service Representative
Good Choice Restaurant
02.2022 - Current
Internship
Marie Stopes (UG).
01.2022 - 07.2022
Head of IT Department and sales management
Amerdash International.
01.2021 - 01.2022
Internship student
Post bank (U) LTD.
01.2019 - 01.2020
Kampala International University
Turkish light Academy secondary school
Turkish light Academy secondary school
Kitende primary school
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