Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ibrahim Fofana

Reading,PA

Summary

Motivated and reliable professional with strong customer service, sales, and front desk experience. Known for a strong work ethic, positive attitude, and the ability to support team members while maintaining a productive, friendly work environment. Dedicated to exceeding expectations and delivering excellent service in every role.

Overview

4
4
years of professional experience

Work History

Sales Associate

Journeys Shoe Store
Reading, PA
01.2022 - Current
  • Assisted customers with finding shoes and apparel that fit their style and needs
  • Delivered friendly and fast customer service in a busy retail environment
  • Processed payments, returns, and exchanges accurately
  • Met sales goals through product knowledge and suggestive selling
  • Kept the sales floor stocked, clean, and organized
  • Handled inventory, restocking, and backroom organization
  • Worked with team members to maintain a positive, energetic store atmospher

Front Desk Agent

Red Roof Inn & Suites Hotel
01.2023 - 07.2025
  • Greeted guests, checked them in and out, and handled reservations
  • Answered phone calls and assisted with questions, room availability, and customer needs
  • Managed payments, processed transactions, and handled cash/credit accurately
  • Resolved guest issues calmly and professionally to ensure a positive experience
  • Maintained a clean, organized front desk area and followed hotel policies
  • Communicated with housekeeping and maintenance to keep rooms ready and updated

Education

High School Diploma -

Mifflin Highschool
Reading, PA

Skills

  • Excellent Customer Service
  • Strong Communication
  • Problem-Solving
  • Conflict Resolution
  • Reliable & Dependable
  • Strong Work Ethic
  • Time Management
  • Consistent Attendance
  • Works Well Under Pressure
  • Adaptability
  • Quick Learner
  • Organization
  • Attention to Detail
  • Customer-Focused Mindset
  • Team Collaboration
  • Positive Attitude
  • Creating a Healthy Work Environment
  • Team Support & Morale Building
  • Professional Conduct

Timeline

Front Desk Agent

Red Roof Inn & Suites Hotel
01.2023 - 07.2025

Sales Associate

Journeys Shoe Store
01.2022 - Current

High School Diploma -

Mifflin Highschool
Ibrahim Fofana