Ibrahim Khalil
Hollis,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
customer service representative
JETWAY AVIATION LLC
05.2022 - Current
- Manage the check-in process, ensuring that customers have the proper documentation for travel
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
Assistant Manager
Saki Sushi Ltd (Food)
12.2019 - 04.2022
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Highly and Loyal Customer Service
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Developed organizational structure to outline and direct rules, roles, and responsibilities
- Strengthened operational efficiency to remain cost-effective while maintaining quality service
Assistant Supervisor
Pepe’s Piri Piri (Food and Restaurant)
04.2014 - 11.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Monitored expenditures and revised budget to meet constraints
- Revised work practices to improve efficiency, boost quality and meet production goals
- Tracked department resources and expenses.
Store Keeper
Selco Pharmaceutical Ltd
05.2009 - 03.2014
- Conducted inventory analysis to determine optimal stock levels
- Reviewed daily financial records and reports and identified deficiencies in need of attention
- Kept documentation and records accurate and up to date with latest data to prevent errors in processing or delivery.
Education
Master of Science - Business with International Management
Northumbria University
London, UK06.2019
Bachelor of Science - International Business Management
Anglia Ruskin University
London, UK09.2017
Skills
- Customer Service
- Customer billing
- Project management
- Business administration
- Complex Problem Solving
- Troubleshooting
- Financial Management
- Complaint Resolution
- Appointment Scheduling
- Product Knowledge
- Report Generation
- Clerical Support
Activities
- Post Graduate research student society, University of Bolton, Member, Oct 2019, March 2022
- Northumbria student union, Northumbria university, team member, Sep 2017, June 2019
Timeline
customer service representative
JETWAY AVIATION LLC
05.2022 - Current
Assistant Manager
Saki Sushi Ltd (Food)
12.2019 - 04.2022
Assistant Supervisor
Pepe’s Piri Piri (Food and Restaurant)
04.2014 - 11.2019
Store Keeper
Selco Pharmaceutical Ltd
05.2009 - 03.2014
Master of Science - Business with International Management
Northumbria University
Bachelor of Science - International Business Management
Anglia Ruskin University
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