Ibrahim Kouotou
Alpharetta,GA
Summary
Management professional bringing customer service background, leadership talents and focus on performance. Continuously reviews work to identify areas of opportunity. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Floor Supervisor
Lowe's
Alpharetta, GA
01.2022 - Current
- Supervised and evaluated staff performance, providing feedback and guidance as needed.
- Provided excellent customer service by responding promptly to inquiries from customers or team members.
- Collaborated with other departments to meet organizational objectives.
- Built sustainable relationships of trust through open communication with customers.
Hardware Supervisor
Lowes Home Improvment
Alpharetta, GA
01.2022 - 01.2023
- Coordinated with vendors to purchase necessary hardware components at competitive prices.
- Monitored network performance and took corrective measures as needed.
- Trained subordinate staff on proper use of hardware systems and software applications.
Customer Service Associate
Lowes Home Improvment
Alpharetta, GA
01.2020 - 01.2022
- Demonstrated active listening skills when responding to customer questions and complaints.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Answered phone calls from customers promptly and courteously.
Education
Bachelor of Science - Political Science
University of Douala
Cameroon 06-2017
Skills
- Customer Feedback Management
- Csr Support
- Sales
- Retail Store Support
- Retail Operations Management
- High-Energy Attitude
- Positive And Professional
- Customer Loyalty
- Client Relationship Management
- Quality Improvement
References
References available upon request.
Timeline
Floor Supervisor
Lowe's
01.2022 - Current
Hardware Supervisor
Lowes Home Improvment
01.2022 - 01.2023
Customer Service Associate
Lowes Home Improvment
01.2020 - 01.2022
Bachelor of Science - Political Science
University of Douala
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