IBRAHIM LATEEF
Bolingbrook,IL
Summary
Enthusiastic client services professional. strong background directly interfacing with customers. Well-versed in products, services and consumer trends. Dependable achiever, committed to holding highest ethical standards, policies and maintaining customer's trust. Reliable, with strong presentation and communication abilities. Natural problem solver who does not shy away from working effectively and productively with diverse clients and teams to fulfill over all objectives strategies and expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Service Representative
US Health Advisors
06.2024 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Built and maintained relationships with clients to understand their insurance needs.
- Generated and closed leads for health life, and other insurance products.
- Met monthly sales targets.
- Crossed -sell and bundle insurance policies to maximize customer satisfaction and retention.
- Educated clients about coverage options and policy features.
- Processed quotes, applications, and endorsements efficiently and accurately.
- Stayed up-to-date on insurance products, regulations, and industry trends.
- Actively participate in team meetings and training sessions to enhance sales techniques and product knowledge.
Customer Service Representative
Home Depot
01.2021 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new employees on procedures and policies to maximize team performance.
- Activated customer accounts. Answered inbound calls, chats and emails to facilitate customer service. Troubleshooting shortages and overages to support quality control efforts.
- Relayed customer feedback to cross-functional teams to improve products and services. Upsold products and services to address customer needs and maximize sales. Mastered appliances dep, Lumber dep, deliverers and Flooring dep and sales.
- Provided front end support, including greeting customers and procedures, worked in a safe manner while completing all tasks assigned by management.
- Operated all heavy machinery safely and proficiently. - Completed specified safety training courses and followed all prevention policies and procedures. Used proper PPE. Followed the required safe distances around Lift Equipment. Utilized proper lifting and loading techniques. Standard Operating Procedures.
- Immediately corrected and/or reported any incident, accident, or unsafe conditions to the Manager on Duty. Drove GET (Greet, Engage and Thank) with all customers entering and exiting the store; I also proactively smiled and acknowledged all customers. Used HD Phone every scheduled shift to provide excellent customer service. Provided a fast & friendly checkout experience, working to get Pros out the door as quickly as possible. Maintained checkout operations by following policies and procedures for the checkout process regarding tender handling procedures (cash, check, credit cards, vouchers, - debits, PayPal, store credit or gift cards).
COORDINATOR
MELONE
02.2020 - 08.2021
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Safely performed assigned warehouse functions utilizing established processes, procedures and tools while meeting performance expectations for productivity, quality, safety.
- Developed customer relationships while providing superior customer service.
- Facilitated customer delivery needs & communicated urgent needs to delivery personnel. Managed and led a growing team as the job dictated
Education
High School Diploma -
SOUTHERN HIGH
Philadelphia, PA06-2012
Skills
- Health & life certification
- Customer support
- Payment processing
- Customer focus
- Call center experience
- Client relations
- Order processing
- CRM software
- Sales strategies
- Data entry
- Microsoft office
- MS office
- Professional telephone demeanor
Certification
- Life and Health Insurance License - [16 States ] Department of Insurance.
Timeline
Client Service Representative
US Health Advisors
06.2024 - Current
Customer Service Representative
Home Depot
01.2021 - 05.2024
COORDINATOR
MELONE
02.2020 - 08.2021
- Life and Health Insurance License - [16 States ] Department of Insurance.
High School Diploma -
SOUTHERN HIGH
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